NEMEA Customer Success Lead

Who You Are Empathetic, empowering leader: You inspire your team while living Pigment’s values—Thrive Together, Never Settle, Go For It, and Be Real, Be Humble. Executive relationship builder: Proven ability to engage senior stakeholders and build trusted, long-term partnerships. Strong communicator & presenter: Skilled at simplifying complex solutions and delivering compelling presentations to executives. Strategic & analytical: Able to define goals, measure progress, and use data to drive better customer outcomes. Deployment expertise: Experienced in implementing SaaS platforms across organizations and driving long-term adoption. Adaptable & resilient: Thrive in a fast-paced, high-growth environment with evolving priorities. Collaborative problem-solver: Bring curiosity, creativity, and a strategic mindset to customer challenges and cross-functional work. What We Offer Competitive package Stock options to ensure you have a stake in Pigment's growth Bike2work scheme – save on a new bike and gear while commuting the greener way Trust and flexible working hours Along with one company offsite every year, we have brand new offices at the heart of major cities including New York, San Francisco, Toronto, Paris, and London High-end equipment (based on stock/availability) to do your work in the best conditions Remote-friendly environment

How We Work Champion our customer: We lead with empathy, solve what matters, and deliver clarity in a complex world to make our Customers heroes in their organizations Thrive Together: We can only win as a team. We are all founders and do the right thing for our peers, Pigment customers, partners, and the planet Never Settle: We aim to become the best at what we do by delivering with rigor and ambition every day. Delivering means building a passionate Pigment community Go for it: We are biased towards action. Every action leads to learning and these learnings get us one step closer to our mission Be real, be humble: We are generous with our feedback, open to change our views and we approach it with empathy knowing everyone is trying to do the best for Pigment \n We conduct background checks as part of our hiring process, in accordance with applicable laws and regulations in the countries where we operate. This may include verification of employment history, education, and, where legally permitted, criminal records. Any checks will be conducted lawfully prior to formal employment contracts being signed, with candidate consent, and information will be treated confidentially. Pigment is an equal opportunity employer. We believe diversity is a strength and fosters innovation. We are committed to enabling everyone to feel included and valued at the workplace. All qualified applicants will receive consideration for employment without regard to age, color, family, gender identity, marital status, national origin, physical or mental disability, sex (including pregnancy), sexual orientation, social origin, or any other characteristic protected by applicable laws. We may process your personal data in accordance with our HR Data Protection Notice .

A meeting lands on your calendar

If they’re a yes, I book the chat. You show up — that’s the whole job-hunt.