Senior Associate, Medical Benefits

the Team Lead Collect plan and pricing data from carriers, and work within the carriers' systems to enroll groups and individuals timely Consistent urgency, ownership, and proactive communication with partners and vendors Partner with our Product, Engineering, and Legal teams to improve systems and resolve issues Assist Team Lead with new-hire training and mentoring new members Flag trends and bugs to

the Team Lead and Manager, partnering with both to understand the scope and impact of the issue and drive operational efficiencies Identify and remediate problems by developing and updating standard operating procedures Build out and maintain internal benefit resources (help articles, Confluence, training decks, process documentation, etc.) Resolve complex benefit inquiries/issues generated by Customer Success and Sales teams within the agreed upon service level agreements (SLAs) Adhere to vendor and internal partner SLAs Triage incoming issues/inquiries to identify the need for additional intervention and escalate accordingly Maintain vendor relationships by leading conference calls, setting agenda items, and corresponding with account managers Execute regular filing and/or any additional regulatory duties Perform other related duties as assigned How You Will Do Your Work As a Senior Associate, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following: Detail-oriented - exercises extreme attention to detail; is thorough, accurate, organized, and productive and seeks to understand both the cause and effect of a situation. Ethical practice - the ability to integrate core values, integrity and accountability throughout all organizational and business practices. Clear communication - the ability to articulate thoughts and express ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to gain understanding. Analytical - uses a logical reasoning process to break down and work through a situation or problem to arrive at an outcome. Good judgment - the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome. In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for: Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others. Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others. Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude. Integrity - Simply put, do what you say and say

what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example. Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

Qualifications Minimum of 3 years of work experience in a similar role Experience working in a fast-paced, data-driven environment Experience working cross-functionally Experience with partnership management Experience with Jira and Confluence or similar software Ability to work both independently and as a team Strong analytical, written and verbal communication skills Ability to learn new technologies quickly Preferred: Partnership management experience SQL knowledge Role specific: Knowledge of Employer Sponsored Benefit Plans strongly preferred The base wage range for this position based in our New York City Office is targeted at $67,000.00 to $81,500.00 per year. #LI-Hybrid #LI-CD1 Actual

compensation is based on multiple factors that are unique to each candidate, including and not limited to skill set, level of relevant experience, and specific work location. Salary ranges for positions based in other locations may differ based on the cost of labor in that location. For more information about Justworks’ Total Reward Philosophy, including all of the

perks and

benefits we are proud to offer our team members, please visit Total Rewards @ Justworks . Diversity At Justworks Justworks is committed to maintaining a workplace where diversity of identity, culture, and life experience is the norm and is celebrated authentically and respected consistently. Diversity in our work, our people, and our product drives creativity and innovation, entrepreneurial leadership and integrity, competitiveness, and collaboration throughout our business and in the market. We depend on our differences to make our team stronger, our workplace more dynamic, and our product accessible to all of our customers. We’re proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital or familial status, disability, pregnancy, gender identity or expression, veteran status, genetic information, or any other legally protected status. Justworks is fully dedicated to providing necessary support to candidates with disabilities who may require reasonable accommodations. We also provide reasonable accommodations to employees based on their sincerely held religious beliefs, as well as for other covered reasons consistent with applicable federal, state, and local laws. If you're in need of a reasonable accommodation, please reach out to us at [email protected] . Your comfort and success matter to us, and we're here to ensure an inclusive experience. Our DEIB Report

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