About the role
Be a trusted advisor and drive business value through AI Transformation: Influence business and HR leaders through strategic advisory focused on employee experience and people success. Create business value by translating customer challenges into actionable solutions aligned to high ROI customer outcomes. Ensure a seamless, connected experience that fosters satisfaction, loyalty, and long-term value. Drive Customer Success: Lead architectural design, engaging with business and technical decision makers to drive intent and enable sustained usage of Viva Glint (including broader Viva Apps), SharePoint, and M365 Copilot, securing long-term customer success and renewal. Leverage Agentic AI: Use Copilot prompt engineering and Agent-building expertise to drive AI at scale. Lead ROI discussions and advise on AI-enabled business transformation. Explore growth opportunities: Partner with technical and sales teams to identify opportunities and develop tailored solutions to drive expansion and business value realization. Accelerate Customer AI Transformation Journey: Engage in relevant communities to share expertise, contribute to IP creation, prioritize IP re-use, and learn from others to help accelerate your customer's AI transformation journey. Embrace a growth mindset: Act as the voice of the customer by proactively sharing insights, feedback, and success stories to inform internal strategy and execution. Learn-it-all: Demonstrate a self-learner mindset through continuous, self-directed learning in areas such as Viva Glint (including broader Viva Apps), SharePoint, M365 Copilot, business value realization, and adoption and change management. Build and maintain technical readiness aligned to CSA Global Delivery priorities and initiatives. Bachelor's degree in computer science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 4+ years' experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting Proven experience in HR and/or employee engagement space Willingness to learn new features and functionality of all Viva applications and M365 Copilot. Strong understanding of data governance and security practices for all Viva applications and M365 Copilot. Language Proficiency (fluent) in both Japanese and English Bachelors Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting o OR Masters Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 6+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting 4+ years experience working in a customer-facing role (e.g., internal and/or external). This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. *
