About the role
A BOUT TIDE At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting. Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love. Tide facts: Tide is available for UK, Indian, German and French SMEs Over 2 million members: 900,000 UK and 1,100,000 in India and growing rapidly Over $300 million raised in funding Over 2,800 Tideans globally Recognised with Great Place to Work certification three years in a row, and among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026 We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram, New Delhi, Berlin, Paris and Luxembourg
ABOUT
THE ROLE: We are seeking an experienced and driven Member Support Training Manager to lead and develop the Member Support Training team, responsible for delivering high-quality onboarding, training, and continuous development programmes for our Member Support function for the UK and European markets. You will be responsible for ensuring that both new and existing Member Support Tideans have the knowledge, skills, and confidence needed to deliver exceptional support to our members. Through effective training strategies, innovative learning experiences, and strong stakeholder partnerships, you will help build capability across Member Support, supporting operational excellence and an outstanding member experience. Key
responsibilities: Strategy & Member Focus Develop and deliver the Member Support training strategy aligned to business and operational goals. Embed a member-first mindset across all learning programmes. Leadership & Stakeholder Partnership Lead, coach, and develop a high-performing Member Support Training team. Foster a culture of accountability, innovation, and continuous improvement. Own your team’s capacity planning and scheduling, ensuring trainer resources are aligned to the highest-priority business and operational needs. Build strong relationships with operational leaders, quality & complaint teams, and subject matter experts to align learning priorities and training delivery with business objectives. Learning & Capability Development Design and deliver engaging, effective learning experiences that maximise knowledge retention and performance. Continuously improve training approaches, tools, and methodologies. Identify capability gaps and implement targeted development solutions. Performance, Data & Insights Own training performance metrics, reporting, and evaluation. Use data and operational insights to measure effectiveness, identify trends, and drive continuous improvement. Ensure learning interventions deliver measurable business and member impact. WHAT WE ARE LOOKING FOR: You are able to align learning initiatives with business goals and operational priorities. Building exceptional member outcomes is your passion. You have proven experience leading, coaching, and developing high-performing teams. You create a culture of accountability, engagement, and continuous improvement. You possess a strong understanding of training design, adult learning principles, and capability development. You are skilled at identifying performance gaps and implementing effective learning solutions. Data and insights are your method for evaluating and driving performance and measuring impact. You are comfortable with detailed data analysis. You are comfortable building relationships and influencing stakeholders at all levels. WHAT YOU’LL GET IN RETURN: 25 days paid annual leave 3 paid days off for volunteering or L&D activities Personal L&D budget Additional health & dental insurance Mental wellbeing platform Fully covered Multisports card Food vouchers Snacks, light food, drinks in the office WFH equipment allowance Stock Options TIDE IS A PLACE FOR EVERYONE At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives. We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard. At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard. Disclaimer It has come to our attention that individuals or agencies are falsely claiming to represent Tide and are reaching out to candidates regarding job opportunities. Please be aware that: Tide does not charge any fees at any stage of the recruitment process. All official Tide job opportunities are listed exclusively on our Careers Page and applications should be submitted through this channel. Communication from Tide will only come from an official @tide .co email address. Tide does not work with agencies or recruiters without prior formal engagement, and we do not authorize third parties to make job offers on our behalf. If you are contacted by anyone misrepresenting Tide or requesting payment, please treat it as fraudulent and report it to us immediately at [email protected] Your safety and trust are important to us, and we are committed to ensuring a fair and transparent recruitment process. Tide leverages AI to enhance our hiring experience. You can read more about how we use AI in our recruitment process in our AI Policy . Your personal data will be processed by Tide for recruitment purposes and in accordance with Tide's Recruitment Privacy Notice .