Job Application for Hospitality Coordinator at Roofstock Back to jobs Hospitality Coordinator Oceanside, Oregon, United States Apply What we do and why we do it As the leading end-to-end investment platform for single-family rental homes (SFR), our mission is to reinvent the rental housing ecosystem for the benefit of all. We successfully merge our passion for helping investors build wealth through real estate with cutting edge technology that transforms the way they do it. How it’s going (and growing) With a talented team of 750+ Roofsters, our collaborative, can-do culture is what fuels our growth. In 2022, we closed on our Series E, raising $240 million, and have offices in the Bay Area and New York City. Our growth includes recent acquisitions of Stessa (financial and asset management software), RentPrep (tenant screening and placement service for landlords), and Mynd (property management platform for both Retail and Institutional investors). In 2025, Roofstock took an ownership stake in Casago (short-term rental management services), expanding our platform to support both long-term and short-term rental investment services. Roofstock’s Values → Short-Term Rental (STR) Org Reflection We are entrepreneurs → Launch a startup within a startup We are better together → Work across functions & business units to do it fast and well We focus on impact → Build a profitable business unit with satisfied owners, teammates, and guests We think like investors → Enhance owners’ and Roofstock’s ROI
About
the Team Roofstock’s STR team has the opportunity to build and shape an entirely new business unit together.
The team is obsessed with people, in particular our owners, our guests, and our teammates. We extend our hospitality to everyone around us, there’s no such thing as “not my job,” and we celebrate our wins together. We plan to expand within our current markets as well as to roll out new markets in the years to come. Much like a startup business, things are fast-paced, intense, and exhilarating. And when
the team wins, we all win.
About
the Role As a Hospitality Coordinator, you’ll serve as the on-the-ground expert responsible for keeping our homes functional, clean, and stocked (FCS) for every guest. You’ll perform inspections, restock supplies, prep for arrivals, complete light maintenance, and respond to in-market issues during and between stays. This role is a combination of what many companies call a property caretaker and a runner and may at times include work more generally associated with that of a hotel front desk. You’ll be field-based, covering a subset of homes in your zone, and will report to
the Team Lead, Hospitality Ops. Your work will directly impact guest satisfaction, review scores, and how well we care for our homeowners’ properties.
Responsibilities Conduct inspections of homes before and after guest stays to ensure they meet brand standards; document inspections and reports issues via our task management systems Restock consumables and inventory supplies to maintain FCS readiness Leave hospitality touches such as gifts and welcome notes for arriving guests Handle basic maintenance tasks (e.g., lightbulb changes, TV resets, small repairs) and coordinate with the Maintenance team for larger issues Support turnovers with tasks like bedmaking, resetting decor, tidying, and removing trash Respond quickly to urgent in-stay needs or on-the-ground guest issues when dispatched Track supply usage and flag homes with unusual patterns or repeated problems Be a visible, professional presence in the field, supporting teammates and guests as needed including occasionally taking incoming phone calls/messages and making outbound calls/messages to guests and owners Support Hospitality Managers with dispatching of field tasks during non-peak times of day Primarily support the operations of your zone while being available to assist other zones as needed based on market need Other duties as assigned Success Measures Guest satisfaction and review scores (portfolio average above 4.8) Number of inspections completed per shift/day Completion rate and accuracy for assigned tasks Responsiveness to urgent or in-stay issues Homes consistently meeting FCS standards as verified by market leadership Work Environment and Physical Demands Must be comfortable walking, standing, bending, lifting up to 50 lbs Frequent travel within market and regular driving between properties is required Work is conducted primarily in-home, with some supply runs or warehouse coordination as needed Availability to frequently work weekends, holidays, early mornings, and evenings (with 2 days off each week)
Qualifications 1+ years of experience in hospitality, property care, vacation rentals, or related field Detail-oriented and highly reliable Ability to follow checklists and brand standards consistently Physically capable of lifting 25+ lbs and walking/standing throughout the day Strong communication skills and service-minded attitude Comfort using mobile apps and task tracking tools Valid driver’s license and reliable vehicle required Able to work weekends, holidays, and on-call rotations
Compensation
Compensation may be adjusted based on experience, skills, and interview performance. Pay Transparency Our
compensation reflects several US geographic markets. The base pay for this position represents the expected salary for this position. Ultimately, in determining your pay it will be based on several factors including location, job-related knowledge, skills, experience and other job related factors. Roofstock is a total
compensation company; the base salary is only a part of our total
compensation package. Competitive & Unique
Benefits Package Generous PTO Policy 12 Paid Holidays Volunteer Time Off Paid Parental Leave 401k Program Wellness and home office/cell phone subsidies Robust health, dental, vision insurance, and more Must be authorized to work in the U.S. is a precondition of employment and we are unable to sponsor H1-B Visas at this time. Any offer of employment is conditioned upon the successful completion of a background investigation. Commitment to Equal Employment Opportunity The company provides equal opportunity in all of our employment practices to all qualified employees and applicants without regard to race, color, religion, sex, gender, gender expression, gender identity, national origin, ancestry, citizenship, age, physical or mental disability, marital status, sexual orientation, military or veteran status, genetic information or any other category protected by federal, state and local laws. This policy applies to all aspects of the employment relationship, including recruitment, hiring,
compensation, promotion, transfer, disciplinary action, layoff, return from layoff, training and social, and recreational programs. All such employment decisions will be made without unlawfully discriminating on any prohibited basis. #LI-ONSITE #LI-NL Create a Job Alert Interested in building your career at Roofstock? Get future opportunities sent straight to your email. Create alert Apply for this job * indicates a required field Autofill with MyGreenhouse First Name * Last Name * Preferred First Name Email * Phone Country Phone Resume/CV Attach Attach Dropbox Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf Cover Letter Attach Attach Dropbox Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf How did you hear about the position? * Select... If you were referred by a current Roofstock employee, list their name. * Have you previously worked for Roofstock or any of its entities as an employee or contractor? * Select... In which city and state do you permanently reside? * The schedule for this position may vary and will likely include evenings and weekends to support the needs of our business. Please mark all days you're available. * Sunday Monday Tuesday Wednesday Thursday Friday Saturday Do you have a valid driver's license? * Select... Do you have access to reliable transportation you are willing to use for work purposes? * Select... Will you now or in the future require sponsorship (e.g., H-1B visa) to work legally in the United States? * Select... What are your
compensation expectations? * LinkedIn Profile URL: What are your preferred pronouns? Voluntary Self-Identification For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. As set forth in Roofstock’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law. Gender Select... Are you Hispanic/Latino? Select... Race & Ethnicity Definitions If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to
compensation (or who but for the receipt of military retired pay would be entitled to
compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Veteran Status Select... Voluntary Self-Identification of Disability Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026 Why are you being asked to complete this form? We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years. Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp . How do you know if you have a disability? A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to: Alcohol or other substance use disorder (not currently using drugs illegally) Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS Blind or low vision Cancer (past or present) Cardiovascular or heart disease Celiac disease Cerebral palsy Deaf or serious difficulty hearing Diabetes Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders Epilepsy or other seizure disorder Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome Intellectual or developmental disability Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD Missing limbs or partially missing limbs Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS) Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities Partial or complete paralysis (any cause) Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema Short stature (dwarfism) Traumatic brain injury Disability Status Select... PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete. Submit application Powered by Greenhouse
