Property Operations Associate

requirements, and update internal systems to reflect all status changes. Manage resident payment and collections: Track and monitor resident payment status across the portfolio, issue reminders and notices for overdue balances in accordance with company policy, coordinate repayment plans or escalations when needed while maintaining professionalism, and when necessary, coordinate eviction proceedings. Oversee compliance administration: Coordinate and manage all HOA, municipal/city, and Section 8 inspections, including scheduling, compliance tracking, and follow-up to ensure timely resolution of any findings. Resolve utility and operational issues: Monitor and resolve utility service issues, coordinate with vendors and field teams to ensure timely resolution, escalate critical service disruptions as needed, and provide resident support regarding utility and maintenance concerns. Maintain operational rigor: Keep accurate, timely records of all property and resident activity, utilize Appfolio, Google Workspace, and Salesforce to organize workflows and maintain records, and uphold operational procedures to ensure consistency and compliance across the portfolio. About You 2+ years in real estate, property management, or customer service. You understand the operational rhythms of managing properties and residents. Appfolio experience is a plus. Meticulous and process-driven: You're careful with documentation and follow established procedures accurately across multiple properties and resident needs. You run your book like a system, not a scramble. Exceptional communicator: You have excellent verbal and written communication skills and deliver outstanding customer service. You're empathetic and responsive to resident needs, empowered to listen more than you talk. Organized problem-solver: You can prioritize tasks, manage time effectively, and proactively address operational needs. You thrive in a startup environment and are eager to take initiative and improve processes. Accountable and compliant: You demonstrate accountability for your

responsibilities and actively participate in feedback loops for continuous improvement. You ensure compliance with company policies, procedures, and regulatory

requirements. Community-minded: You engage authentically with diverse communities, actively listen to concerns, and deliver thoughtful, solution-oriented responses. You're committed to enhancing the resident experience at every touchpoint. Even if you don't meet 100% of the

qualifications, we recommend applying to

the role! Location: Denver, CO

Compensation: $70–85k annual salary, plus equity and

benefits (medical/dental/vision insurance, 401k).

A meeting lands on your calendar

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