About the role
About
the team The Claims Processor Supervisor leads a team responsible for operational claims support, ensuring efficient workflows, high-quality claim handling, and an exceptional customer experience for hosts and guests. This role bridges Support and Claims functions while driving team performance, operational excellence, process improvements, and cross-functional collaboration. What you will do Lead and manage a team of Claims Processors, including hiring, onboarding, training, coaching, performance management, and career development. Oversee day-to-day claims operations, including collections support, eligibility reviews, liability referral reviews, and general claims support. Monitor and drive team performance through quality assurance programs, KPI tracking, reporting, and continuous performance improvement initiatives. Handle escalations, provide supervisory support, and ensure timely and accurate resolution of non-complex, complex, and high-impact issues. Identify and implement process improvements to enhance operational efficiency and the customer experience. Maintain process documentation and ensure adherence to company policies and procedures. Partner with cross-functional teams and external vendors to improve claims operations and service delivery. Your profile 2+ years of experience in claims handling or a closely related field. Prior leadership experience in a claims, operations, or customer service environment. Strong supervisory and leadership skills with a passion for developing high-performing teams. Excellent verbal and written communication skills. Strong interpersonal and customer service skills. Strong analytical and problem-solving skills. Ability to prioritize work, delegate effectively, and manage multiple priorities in a fast-paced environment. Excellent organizational skills and attention to detail. Proficiency with claims management systems, CRM platforms, Slack, Google Workspace, and Microsoft Office Suite. Demonstrates Turo's operating principles through work product and day-to-day team interactions.
Bonus if you have Bachelor's degree or equivalent practical experience. Experience working in a high-growth or startup environment. Experience leading Quality Assurance programs or training initiatives. For this role, the target base salary range in Phoenix is $62,000 - $78,000 annually. This role is also eligible for equity and
