Senior Service Sales Manager

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange™️ platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 160+ public exchanges globally and thousands of private exchanges at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform.

We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler.

Role

We are looking for a Service Sales Manager (SSM) to join our team. This is a Remote role reporting to the Sr. Director in the Solution Consulting department. The Service Sales Manager is responsible for scoping and selling Zscaler Professional Services (PS) packages and developing our service business across Enterprise and Commercial sectors. You will partner with the license sales team to scope and position services that accelerate customer time-to-value, collaborating across delivery and customer success teams to ensure seamless transitions and aligned deployment outcomes. As a trusted advisor, you will leverage deep security expertise to drive requirements, produce proposals, and lead technical scoping that solves critical business challenges.

What you’ll do (Role Expectations)

• Articulate and sell the value of Professional Services within prospective and existing enterprise customer accounts
• Work in conjunction with Regional Sales Managers, Sales Engineers, and Architects to define and integrate services solutions into comprehensive proposals
• Own Services bookings quota in the assigned territory while achieving target attach rates
• Execute technical scoping activities, producing proposals, Statements of Work (SOWs), and resource plans for complex solutions
• Lead training discovery and positioning with prospective customers to ensure appropriate training recommendations are included in proposals

Who You Are (Success Profile)

• You thrive in ambiguity and are comfortable building the path as you walk it, viewing dynamic environments as an opportunity to build something meaningful.
• You act like an owner with a strong bias for action, operating with integrity and seamlessly navigating between high-level strategy and hands-on execution.
• You are a natural problem-solver who is energized by finding solutions to complex challenges that deliver maximum impact.
• You are a high-trust collaborator who embraces a challenge culture with clear, respectful candor to build trust and elevate team performance.
• You possess a true growth mindset as an active learner, continuously seeking feedback to develop yourself and deliver purposeful results.

What We’re Looking for (Minimum Qualifications)

• Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving
• 5+ years of experience selling Professional Services and/or Technology Solutions while meeting or exceeding bookings targets
• 5+ years of experience building and maintaining positive relationships with key partners throughout the delivery process
• 2+ years of experience mastering SOW and proposal processes by scoping, producing, and delivering customer-aligned technical documentation
• 3+ years of technical experience with Security technologies, Networking protocols, SaaS, and IaaS
• Strong presentation and communication skills with the ability to articulate customer success metrics and translate complex technical information for non-technical audiences

What Will Make You Stand Out (Preferred Qualifications)

• Hands-on experience using generative AI and automation tools to streamline technical proposal generation, scoping workflows, or Statement of Work creation
• Knowledge and experience in Identity and Access Management (IAM) and Policy Management
• Proven track record of planning and leading joint proposals and technical scoping in collaboration with channel partners

#LI-Remote #LI-NH1