About the role
🎯 Our Mission & Impact Every day, we strive to enable healthcare professionals to provide better care. Our solutions support doctors, pharmacists, nurses, and dentists in securing prescriptions, saving time, and improving the monitoring of millions of patients. We design innovative solutions combining artificial intelligence and medical expertise. These solutions integrate seamlessly into the core software used by healthcare professionals, making them more efficient, innovative, and compliant with regulations. Founded in 2017 by Dr. Clément Goehrs, Dr. Louis Letinier, and Alicia Bel-Letoile, Synapse Medicine now brings together more than 90 passionate experts across France and the United States. 🚀 What you will help build, and for whom: Prescription decision-support solutions: ensuring every healthcare professional has access to accurate, instant recommendations tailored to the context and the patient. A medical intelligence platform: deployed in top hospitals and available to every healthcare professional. Tools that bridge the gap between regulatory
requirements, therapeutic relevance, and ease of use. ⭐️ We Need You ⭐️ Join Synapse Medicine as a Project Manager within our Customer Operations team, and play a pivotal role in ensuring delivery reliability, driving quality client engagement, and scaling our organization. You will manage a portfolio of client projects spanning multiple product lines and client profiles. This is a high-visibility role with direct client contact, within an organization that empowers you to make an impact. This position focuses primarily on coordination, organization, and client relations. If you are customer-centric, possess strong project rigor, and want to understand high-impact medical products, you are in the right place. 🎯 Your Key
Responsibilities 🎯 Project Delivery & Management Take end-to-end ownership of a specific subset of the active project portfolio. Plan, track, and deliver projects on time, while effectively managing risks and priorities. Structure and maintain project deliverables, including plans, milestones, action items, and key decisions. Identify bottlenecks and proactively escalate issues when necessary. 🤝 Client Relations & Engagement Lead key milestones in the client relationship: kick-offs, workshops, steering committees, and follow-up meetings. Act as the primary point of contact for clients on the projects under your responsibility. Build lasting, trust-based relationships focused on the long-term success of the partnership. ⚙️ Internal Coordination Work cross-functionally with the Revenue, Product, Tech, QARA (Quality Assurance & Regulatory Affairs), and Medical teams to ensure project alignment and progress. Document meetings, decisions, and action items with rigor and ensure they are easily accessible. Contribute to elevating the quality of
