Implementation Manager, Scribe

What You'll Do Lead end-to-end implementation projects, from contract close to go-live, ensuring timelines, milestones, and deliverables are met. Develop and maintain detailed project plans, status updates, and risk mitigation strategies. Own and track the success of the implementation via OKRs, such as % of on-time launches and % of WAUs Act as the primary point of contact for customer stakeholders, including clinicians, IT teams, and administrators, during the implementation process. Partner with internal teams (Product, Engineering, Sales) to address customer needs and feedback effectively. Oversee system configuration, integration, and testing, ensuring alignment with customer workflows and technical environments Deliver customized training sessions for end-users, ensuring early adoption of Scribe Gather feedback during the implementation phase to identify areas for process improvement Work closely with the product team to share insights for future product enhancements Proactively identify and mitigate project risks, owning the outcomes and escalating effectively to leadership and internal teams Create and maintain implementation documentation, best practices, and process improvements Collaborate with Product and Engineering teams to resolve technical issues during implementation Drive continuous improvement of implementation processes based on metrics and feedback Contribute to the design and implementation of systems and processes that facilitate scalability and efficiency. Mentor junior team members and facilitate knowledge sharing across the organization What You Have Bachelor's degree in Healthcare Administration, Business, Mathematics, Biology, or related technical field 3-5+ years of experience in SaaS implementation, project management, or related roles, preferably in the healthcare industry. Strong understanding of healthcare workflows and EHR systems. Exceptional organizational skills with the ability to manage multiple projects simultaneously and prioritize effectively Technical proficiency, including experience with data analysis and API integrations. Excellent written and verbal communication skills Experience managing internal and external stakeholders and the ability to influence without authority Ability to navigate complex challenges, analyze root causes, and deliver practical solutions that benefit both the customers and the company. Proactive mindset with a focus on driving results and resolving issues without unnecessary delays Familiarity with AI-driven solutions or medical documentation workflows is a strong plus. Proficiency in Retool or SQL is a plus PMP or other project management certifications are a plus Experience in prompt engineering is a

bonus Ability to travel up to 30% for on-site client engagement Commure is committed to creating and fostering a diverse team. We are open to all backgrounds and levels of experience, and believe that great people can always find a place. We are committed to providing reasonable accommodations to all applicants throughout the application process. Please be aware that all official communication from us will come exclusively from email addresses ending in @ getathelas.com , @ commure.com or @ augmedix.com . Any emails from other domains are not affiliated with our organization. Employees will act in accordance with the organization’s information security policies, to include but not limited to protecting assets from unauthorized access, disclosure, modification, destruction or interference nor execute particular security processes or activities. Employees will report to the information security office any confirmed or potential events or other risks to the organization. Employees will be required to attest to these

requirements upon hire and on an annual basis.

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