About the role
About the Team
The Operations team manages our worldwide distribution network and is responsible for authenticating our sneakers, fulfilling orders and ensuring on-time delivery to buyers. Through our technological innovation and logistical efficiency, you will join a team that prides itself on being the most trusted marketplace in the industry while shipping and processing tens of millions of products for our global buyers and sellers.
In this role, you will:
- Understand daily operational and strategic goals and proactively call out risks or issues that could prevent the team from meeting their goals
- Responsible for the outcomes of the Inventory team, including Shrink KPIs, inventory unit accuracy, process accuracy, loss prevention
- Proactively works to increase employee engagement by modeling GOAT Group's core values and promoting a culture of safety and teamwork
- Oversee the people management and development of the Inventory team, including coaching employees to meet operational goals, performance management, training and personnel escalations
- Take full ownership of on-hands products in their physical and systematic locations
- Utilize data to analyze business trends, create impactful new processes and develop network solutions in collaboration with the Engineering team
- Support SOP creation for proper Quality Control expectations within Inventory
- Support the creation of a 3-6 month visibility of succession and headcount (HC) needs for the Inventory team
- Maintain flexibility for additional projects and adapt to evolving processes, fostering a proactive team attitude
- Work in a dynamic warehouse environment with heavy equipment
We are looking for:
- 3+ years of leadership experience, including training and developing teams of 10+ staff members
- Extensive background in high-volume inventory control, with 2-5 years of relevant experience, preferably in the sneaker industry
- Advanced in order fulfillment, fulfillment support, order picking and all inbound/outbound mechanisms
- Excellent communication skills (verbal and written)
- Advanced proficiency in Google Docs, Excel and SQL
- Ability to multitask and prioritize efficiently
- Strong problem-solving ability with a keen eye for accuracy and detail
- Ability to work while standing and walking, including lifting up to 50 lbs
- Availability and willingness to work extended hours, including weekends and holidays, during peak periods to meet business demands
GOAT Group represents the leading platforms for authentic sneakers, apparel and accessories. Operating four distinct brands–GOAT, Flight Club, Grailed and alias–GOAT Group has a global community of more than 60 million members across 170 countries.
GOAT is the global platform for the greatest products from the past, present and future. Since its founding in 2015, GOAT has become one of the leading and most trusted sneaker platforms in the world, and has expanded to offer apparel and accessories from select emerging, contemporary and iconic brands. Through its unique positioning between the primary and resale markets, the company offers styles across various time periods on its digital platforms and in its retail locations, while delivering products to over 60 million members across 170 countries.
Established in New York City over 15 years ago, Flight Club revolutionized sneaker retail as the original consignment store for rare shoes. Carrying the rarest exclusives and collectible sneakers, Flight Club has evolved from a one-stop sneaker destination, to a cultural hub for sneaker enthusiasts and novices alike. With three brick-and-mortar locations in New York City, Los Angeles and Miami, Flight Club remains the premier source for authentic, rare sneakers.
Founded in 2013, Grailed is the leading community-driven marketplace for rare luxury, streetwear and vintage fashion. The marketplace was built for enthusiasts, by enthusiasts, and features products from brands including Supreme, Raf Simons, Gucci, Saint Laurent, Balenciaga, Prada and more. With a highly curated selection of resale pieces including inventory exclusive to the platform, Grailed makes fashion accessible.
The company is backed by strategic investor Foot Locker, Inc. as well as some of the leading names in venture capital including Park West Asset Management, T. Rowe Price Associates, Inc., Franklin Templeton, Adage Capital Management, Ulysses Management, D1 Capital Partners, Accel, Andreessen Horowitz, Index Ventures, Matrix Partners, Upfront Ventures, Webb Investment Network and Y Combinator.
GOAT Group will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, if applicable. By applying, you authorize GOAT Group to send you text messages regarding your job application, interview and/or onboarding process, and other job opportunities at GOAT Group. If you are a California resident, please review our California Privacy Rights Notice for Job Applicants. If you are an EU or UK resident, please review our EU / UK Candidate & Employee Privacy Notice.