About the role
About the company At Covera, we're committed to ensuring high-quality healthcare is more than just a promise. That's why we're leading the way in the emerging science of quality, and connecting providers and payers in their shared quest to improve patient outcomes and care quality. By tackling this challenge, we have the ability to impact millions of lives by raising the standard of care nationwide. Our initial focus is radiology, where an early and accurate diagnosis has a profound impact on the rest of a patient's care journey. Through our work, which uses clinically-validated science-based tools, we're helping doctors enhance their care, ensuring patients get the right diagnosis, and enabling the healthcare system to support quality improvement at scale. Through our clinical intelligence platform, we have launched programs that help people access the most effective care and provide doctors with AI-powered quality insights and tools to enhance their care. Today, Covera is partnered with leading employers, payers and healthcare organizations across the US, including Walmart and Microsoft. And, with a pipeline representing over 25% of insured Americans, we are in the early stages of improving care quality for all patients across the globe.
About
the role Covera Health is looking for an IT Systems Engineer to help scale and support the technology that powers our growing organization. In this hands-on role, you’ll own day-to-day IT operations across endpoints, SaaS platforms, identity systems, networking, and user support while helping improve the reliability, security, and maturity of our internal IT environment. This is an ideal opportunity for someone who enjoys balancing responsive end-user support with systems administration, automation, and operational improvement. You’ll work across a modern technology stack including Google Workspace, Slack, Atlassian tools, MDM platforms, VPN infrastructure, and endpoint security tooling, while also contributing to infrastructure, compliance, and process improvement initiatives. We’re looking for someone who is highly organized, technically curious, and comfortable operating independently in a fast-moving environment. The right person will not only solve problems as they arise, but also proactively improve workflows, documentation, security posture, and the overall employee technology experience across the company. In this role, you will be expected to: Own day-to-day IT support requests, including password issues, laptop troubleshooting, software access, license management, and general end-user support. Improve endpoint management by supporting Mobile Device Management (MDM), ensuring managed devices remain current, secure, compliant, and properly inventoried. Support the Medmo migration across email, Slack, shared tools, services, and user access workflows. Manage IT-supported tools such as Jira, Zoom, Adobe, 1Password, Google Workspace, Slack, and other core business applications. Own user provisioning and deprovisioning across Google Workspace, Slack, Jira, and other systems to improve onboarding, offboarding, and access control. Support Virtual Private Network (VPN) operations, including user access, troubleshooting, and ongoing improvements. Support on-premise networking and infrastructure improvements, including security, automation, documentation, and operational reliability. Provide datacenter support, including occasional onsite visits to perform hardware troubleshooting, coordination, and hands-on support. Automate repetitive IT workflows where possible to reduce manual work and improve consistency. Strengthen IT process maturity by improving documentation, escalation paths, asset tracking, and support responsiveness.
