About the role
Senior Voice Engineer | Pindrop Platform Platform DEEPFAKE DETECTION Pindrop Pulse® for Meetings Minimize the risk from deepfakes in virtual meetings, while giving teams the confidence to collaborate securely. Pindrop Pulse® for Contact Centers Enable your contact center agents to identify synthetic voices, providing critical security to customer calls. FRAUD DETECTION Pindrop® Protect Reduce fraud and better protect customer accounts with near real-time fraud risk assessments. Fraud Assist Resolve more cases in less time using the first AI agent for phone fraud investigations. CUSTOMER AUTHENTICATION Pindrop® Passport Reduce operational costs and lower average handle time with hassle-free, multifactor authentication. VeriCall® Technology Assess call risk without interrupting the agent or customer experience. Guide Industry Briefing: The Six High-Cost AI Attacks May 27, 2026 28 minutes read time Solutions Solutions Our solutions meet the voice security needs of contact centers in various industries, taking a comprehensive approach to fraud detection, deepfake detection, and authentication. BY NEED Deepfake Detection Spot synthetic speech early and reduce the impact of AI-driven deception. Meeting Security Catch deepfakes in virtual meetings before they turn into costly damage Multifactor Authentication Enable secure access through voice, device, and behavioral signal checks. IVR Fraud Uncover probing activity inside IVRs and help reduce downstream fraud. IVR Containment Keep high-risk calls in the IVR and ease pressure on live agent teams. Voice Analysis Surface risk indicators from live and post-call voice interactions. Fraud Detection Limit fraud exposure using layered risk, behavior, and call signal analysis. BY INDUSTRY Banking + Finance Reduce fraud across IVR, agents, and self-service. Insurance Support secure claims, policy workflows, and customer conversations. Healthcare Detect spoofing and protect access to patient services. Retail Block refund abuse, loyalty fraud, and account misuse. Case Studies 90% Drop in Fraud and a Smoother CX: How HealthEquity Did It February 23, 2026 8 minutes read time Partners Partners Combat security threats with industry-leading deepfake and fraud detection—directly integrated in your current contact center technology and virtual meeting platforms. LEARN MORE Zoom Equip live deepfake analysis of participants in Zoom’s comprehensive video conferencing platform. Cisco Defend interactions against fraud and deepfakes in both contact centers and virtual meetings. Verizon Leverage Verizon media forking to authenticate inbound calls securely. Five9 Help detect fraud and support authentication inside your Five9 contact center. Amazon Add voice risk scoring inside Amazon Connect calls with Pindrop. Google Cloud Bring voice fraud detection and authentication to your GCP workflows. Genesys Embed real-time voice checks into Genesys Cloud CX flows. NiCE Enable real-time fraud detection and customer authentication across your NiCE contact center. BT Group Strengthen your organisation with robust security against AI-powered threats. Technology Partners Explore platforms that support Pindrop voice security integrations. Articles Enhanced Pindrop Integrations Simplify Migration from Amazon Connect Voice ID June 4, 2025 3 minutes read time Resources Resources Track how Pindrop is shaping the future of voice security as AI, deepfakes, and synthetic speech evolve. Learn More BY TYPE Articles Uncover sharp perspectives from