Apply | Mews en EN Search Contact us Log in Platform Solutions Customers Resources Pricing Book a demo Platform Overview Explore the operating system for hotels. Mews Marketplace Explore 1000+ hospitality integrations. Products Property Management (PMS) Connect your guest experience. For staff Reservation Management Upsells Housekeeping Guest Intelligence Business Intelligence Accounting & Billing For guests Booking Engine Guest Check-In Point-of-Sale (POS) Simplify F&B operations. ePOS Embedded Payments Revenue Management (RMS) Grow property revenue with AI. Dynamic Pricing Demand Forecasting & Controls Payments Embedded with PMS & POS. Tokenization Automated Reconciliation Multicurrency Terminals Flexible Financing with Accounts Receivable Other Open API Security & Compliance Data & Reporting Developer Docs By property type Hotels Groups & Chains Small Hotels Independent Hotels Extended Stays Hostels Motels By role General Managers Revenue Managers Finance Teams IT Managers F&B Managers Sales & MICE Managers Article Company 2026 Hospitality Industry Outlook: how AI will reshape guest journeys Article 10x Reduced onboarding time Resource Center A library of hospitality insights. LEARN Blog Research Webinars Events Matt Talks Future is Human Unfold Compare Mews Mews University Developer Docs CONNECT About Mews Press Partners Reviews & Awards Referrals Contact Article Introducing Mews OS, hospitality’s first unified operating system Back to all roles KYC Support Agent (7-month FTC) - German Customer Success Help make the world more hospitable The hospitality industry is uniquely human, and it deserves technology that’s just as inspiring as the people behind it. At Mews, we’re transforming the industry with a platform that helps hotels run smarter, move faster and create better guest experiences. You’ll work with smart, curious people who care deeply about what they do. You’ll have autonomy and the trust to make good decisions and move quickly. And you’ll enjoy a real sense of purpose as you see the impact of what we’re building. If you’re motivated by ownership, curiosity and meaningful impact, and are driven to deliver consistent high performance, you’ll feel at home here.
About
the role Let's get into the specifics. It’s impossible to capture every nuance of a role – especially at a rapidly growing company like Mews – but if we had to distil it into a job description (which we do because this is a job description), it would be this: As our KYC Support agent you should be a smart and outgoing individual who loves helping customers on providing the necessary data and documents to pass KYC , so they can use our Mews Payments products. You are a great fit for this role if you have good communication, project management skills, and enjoy providing support to customers while educating them on the
benefits of using our products and services.
RESPONSIBILITIES Engage with customers to guide them through the completion of the journey of using the KYC customer portal so they can successfully pass the checks in a timely manner. Assist customers using the portal by advising on what documents are requested as part of the process and advise customers on how to upload the data and documents related to KYC . Ensure customers understand
requirements and reasons for specific document requests. Proactively reach out to clients to ensure their KYC experience is optimal and that problems are dealt with before they arise wherever possible. Advise customers on the
benefits of using Mews Payments to increase the product adoption. Act as the first line of support to troubleshoot any minor issues arising with the portal and escalate to internal CRM teams as required to ensure the process remains quick and easy for customers. Manage the KYC projects ensuring the completion by the due date linked to their Go-live. Keep track and log the updates, tasks and activities in the CRM or tools used for this purpose. Identify potential improvements in the process for a better customer experience and internal efficiencies.
REQUIREMENTS Located in Spain or Germany Fluency in English and German is required. Fluency in Spanish is a
bonus! High School Diploma or Higher Education. Experience in banking and/or KYC is a plus. Ability to work in a fast-paced company and ready to work both independently or as part of a team. Outgoing, social and ready to communicate with colleagues, clients and partners across various countries and at different organizational levels Ability to take feedback, learn quickly and adapt to new situations and processes. Ability to work to deadlines, multi-task, and prioritize and re-prioritize workload as needed Experience in project management. Organized and diligent personality with ability to apply critical thinking. Experience using Salesforce and/or Gainsight is a plus. Excellent written and verbal communication skills; must be comfortable having complex conversations with our customers. Fluent in English plus minimum one of the following languages: French, German, Dutch, Spanish. This role requires flexibility in terms of working hours since we are supporting customers in different territories and time zones. Pay range location A: Germany Pay range location B: Spain Pay Transparency at Mews Salary ranges are provided in good faith and reflect current market conditions and internal pay structures. Final
compensation may be adjusted based on funding, budget constraints, or exceptional candidate
qualifications, but will remain within reasonable proximity to the stated range. This salary disclosure is provided in compliance with applicable pay transparency legislation. We are committed to equal pay practices and prohibit salary history inquiries during our recruitment process. If the location you're applying from wasn't originally advertised for this role, salary range information is available upon request at any point during the application/interview process - your recruiter will be able to help. Pay range location A €40.500 — €48.800 EUR Pay range location B €32.500 — €39.600 EUR What’s in it for you? Our success is powered by our incredible people, supported by
benefits that help them thrive. Global
benefits No matter where you’re based, you’ll enjoy: Unlimited paid holiday (yes, really) Participation in our company share program Paid parental leave (6 months fully paid for primary caregivers, 2 months for secondary, available after one year of service) An annual Learning budget of €300 (and more for high performers) to support your development Monthly "EDGE" time to Explore, Develop, Grow, and Elevate yourself A work from anywhere policy with flexibility to work abroad for a few weeks each year Relocation options, available after one year Flexible, hybrid working options A home office setup budget to make your workspace your own and a monthly work-from-home allowance Claude tokens, so you can automate workflows and build smarter, more efficient ways of working Local
benefits You'll receive additional
benefits that vary by location, from healthcare and retirement plans to team events, socials and other
perks. Ask us about it during your interview process. Life at Mews We’re an equal opportunities employer. We value teams that reflect the diversity of the customers and communities we serve. Different perspectives make better ideas, stronger products and a more welcoming company. We also believe transparency is important when deciding if you're the right fit. Mews is an ambitious, high-pressure environment of continuous learning and high standards. Success here requires resilience, adaptability and a willingness to solve difficult problems. A few things that define
how we work: High autonomy means high responsibility. People are expected to take ownership and drive outcomes. There isn’t a detailed playbook for everything, and that’s part of what makes the work challenging – and rewarding. Change is constant. We’re growing quickly and adapting as we scale. Teams, processes and priorities continue to evolve, and only people who stay curious and agile will thrive. We’re remote-first, not relationship-free. Flexibility is core to
