About the role
Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be “Best in Class” ... and we want that for you too! The Senior Accounts Receivable & Collections Specialist is responsible for independently managing collections activities for past-due accounts and resolving complex or escalated customer situations within established policies and guidelines. This role plays a key part in supporting accurate cash application, timely collections, and effective issue resolution across the order-to-cash cycle. The Senior Accounts Receivable & Collections Specialist applies sound judgment to sensitive customer situations, interprets customer agreements to support collections decisions, and partners closely with internal teams to resolve issues efficiently. This role operates with a high degree of autonomy in day-to-day execution and escalates non-standard or high-risk matters as appropriate. \n How you'll add value: Negotiate with customers on past due amounts Approve, create and enforce payment plans Create & maintain process documentation for various collections strategies Monitor and recommend any seriously delinquent accounts for database termination Review Customer Agreements to understand where we can and should enforce our legal terms Apply open credit memos to open customer invoices. Process payments of various forms (credit card, ACH, checks) Investigate cases and make suggestions on refund requests Facilitating approved payment plans and executing new due dates in system Leverage current systems to automate dunning campaigns Research and suggest technologies for automation of cash processes (dunning, cash application, etc.) Onboard, train, coach & mentor other team members on enterprise cash collections strategies What you'll need to be successful in this role: 1+ years demonstrated A/R, accounting or financial process experience Bachelor’s in business or Accounting preferred Demonstrated customer service experience Salesforce experience (preferred but not required) Sage Intacct experience (preferred but not required) Flexibility with workload and ability to adhere to tight deadlines, and able to adjust schedules as needed Knowledge of SaaS companies and subscription-based revenue models Understanding of GAAP principles, and internal controls