Director of Launch Operations

Our team drives MSA's transformation by combining strategy, enablement, and execution to drive performance today and build for tomorrow. We help unlock growth through future ready investments, operating models, next generation sales motions, seller readiness, insight driven enablement—ensuring MSA can operate with agility, scale change, and deliver sustained business results. We make strategy real by equipping sellers to sell. The Director of Launch Operations is a senior people manager responsible for driving enabling the business of today and the future through product and process Go to Market (GTM) governance. Acting as the connective tissue across a complex partner ecosystem,

the team drives alignment, mitigates risk, and ensures accountability; ultimately delivering launches that are operationally sound, financially compliant, and ready for scale. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. This expectation is subject to local law and may vary by jurisdiction. Lead global end‑to‑end Go-To-Market Launch process governance models, owning the MSA operating model for launch execution (scope, tiers, standards, exit criteria). Ensure all launches operate within a consistent governance framework, regardless of size or complexity; scaling Launch models and IC coverage to support a high volume of launches. Lead large‑scale, cross‑functional programs with end‑to‑end ownership, from problem definition through execution and measurement. Establish clear documentation, operating rhythms, and success measures to manage complex program portfolios. Proactively manage stakeholder expectations, dependencies, and risks while maintaining momentum and trust. Foster an environment of accountability, results, and psychological safety, enabling teams to do their best work. Coach by setting clear objectives, enabling success across boundaries, and helping individuals and teams adapt and learn. Care by attracting, retaining, and developing top talent—understanding individual strengths and aspirations and investing in long‑term growth. Bachelor's Degree in Business, Marketing, Sales, Engineering, or related field AND 7+ years experience in sales, sales operations/management, program management, business development, marketing, consulting, or a related field OR equivalent experience. 5+ years experience using data to drive business outcomes or inform business decisions. 5+ years experience managing relationships with stakeholders, clients, and/or customers. Bachelor's Degree in Business, Marketing, Sales, Engineering, or related field AND 12+ years experience in sales, sales operations/management, program management, business development, marketing, consulting, or a related field OR equivalent experience. 5+ years managing projects, including planning, managing timelines, and tracking progress, and/or change management experience. 3+ years people management and/or informal/indirect team leadership experience. Proven experience leading complex, cross‑functional programs that span multiple teams, stakeholders, or feature areas, with demonstrated ability to define strategy, evaluate customer and market signals, and prioritize initiatives across a portfolio of work. Demonstrated ability to identify unmet or emerging customer needs through both quantitative (e.g., usage data, telemetry, operational metrics) and qualitative (e.g., customer interviews, listening systems, market trends) insights and translate those needs into scalable solutions or program improvements. Ability to operate effectively in highly ambiguous environments, independently scoping problems, defining success criteria, and driving execution across organizational boundaries. Solid analytical and communication skills, with the ability to use data to tell compelling stories and influence decision‑making at multiple levels of the organization. Proven track record of exceptional performance, high productivity and meeting deadlines in a leadership role; high personal accountability for self and others. Experience in digital advertising, understanding the way customers buy, sellers sell, and what's required to enable that output Experience in Sales Operations, GTM strategy, Sales Enablement or similiar. Drive accountability for launch execution health, adherence to launch exit criteria - inclusive of stakeholder acceptance of launch