Nutanix Careers - Senior Technical Support Engineer (SRE) What We Do Products Solutions Support & Services Partners Resources Company Contact Us Global Offices Next Community Senior Technical Support Engineer (SRE) Product Support Hoofddorp, Netherlands Req.Num.: 31468 Apply Who are our employees? We’re an eclectic group of 5,000+ dreamers, believers and builders, operating in over 40 countries. We’re Hungry. Humble. Honest. With Heart. The 4H’s: these are our core values and the DNA of our company. They help drive our employees to succeed, to strive to be better, to learn from every experience. Our employees are encouraged to have spirited debates and conversations and to think with a founder’s mindset. This means we’re all CEO’s of the company and, as such, make the best decision every day that aligns with our company goals. It’s through our values, our conversations and mindsets that we can continue to disrupt the industry and drive innovation in the market. Who are we in the market? Nutanix is a global leader in cloud software and hyperconverged infrastructure solutions, making infrastructure invisible so that IT can focus on the applications and services that power their business. Companies around the world use Nutanix Enterprise Cloud OS software to bring one-click application management and mobility across public, private and distributed edge clouds so they can run any application at any scale with a dramatically lower total cost of ownership. The result is organizations that can rapidly deliver a high-performance IT environment on demand, giving application owners a true cloud-like experience. Learn more about our products at www.nutanix.com or follow us on Twitter @Nutanix . removed=====---> H ungry, Humble, Honest, with Heart. The Opportunity Are you a highly skilled and customer-focused technologist with expertise in Virtualization, Networking, and Storage? If so, you should join our EMEA Technical Support team at Nutanix in Hoofddorp. As a member of our team, you will have the opportunity to expand your knowledge and work with cutting-edge Hyper-Converged Infrastructure (HCI) technology and Hybrid-Cloud solutions while delivering exceptional support to our global customers.
About
the Team At Nutanix, you will have the opportunity to be a part of the EMEA Technical Support (SRE) team based in Hoofddorp. Our SRE team comprises talented individuals working collaboratively to deliver the best support to our customers promptly. As a team, we are focused on maintaining high system reliability and availability. You will report to the Manager, Worldwide Support, who provides guidance and support in ensuring seamless operations within
the team. At Nutanix, we offer a hybrid work setup where employees are expected to be in the office for three days a week. This setup allows for a good balance between the collaborative
benefits of in-person interactions and the flexibility of remote work. In terms of travel
requirements, there are no extensive travel demands for this position. Our focus is primarily on delivering exceptional support to our customers while maintaining a healthy work-life balance for our team members. Your Role Provide technical support for Nutanix's HCI solutions globally Troubleshoot and debug complex issues Collaborate with development engineering team for product improvements Resolve cross-vendor issues with technology partners Test new features and tools to improve product serviceability Deliver excellent support experience to customers Stay up-to-date with innovative cloud technologies What You Will Bring 7+ years of relevant technical experience Expertise in Virtualization, Networking, Storage Proficiency in Linux Strong troubleshooting and debugging skills Customer-oriented mindset Fluent in English with knowledge of EU languages Passion for learning innovative cloud technologies Excellent communication and collaboration abilities Work Arrangement Hybrid: This role operates in a hybrid capacity, blending the
benefits of remote work with the advantages of in-person collaboration. In locations where our workplace policy applies (i.e. San Jose, Durham, Mexico City, Bangalore, Pune, Hoofddorp, Belgrade, Barcelona, Singapore, Sydney and Tokyo), employees are expected to work onsite a minimum of 3 days per week to foster collaboration, team alignment, and access to in-office resources. Workplace type may vary based on location and team
requirements. Please speak with your recruiter for details. Additional team-specific guidance and norms will be provided by your manager. -- Nutanix is an equal opportunity employer. Nutanix is an Equal Employment Opportunity and (in the U.S.) an Affirmative Action employer. Qualified applicants are considered for employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, disability status or any other category protected by applicable law. We hire and promote individuals solely on the basis of
