About the role
About Anyscale: At Anyscale , we're on a mission to democratize distributed computing and make it accessible to software developers of all skill levels. We’re commercializing Ray , a popular open-source project that's creating an ecosystem of libraries for scalable machine learning. Companies like OpenAI , Uber , Spotify , Instacart , Cruise , and many more, have Ray in their tech stacks to accelerate the progress of AI applications out into the real world. With Anyscale, we’re building the best place to run Ray, so that any developer or data scientist can scale an ML application from their laptop to the cluster without needing to be a distributed systems expert. Proud to be backed by Andreessen Horowitz, NEA, and Addition with $250+ million raised to date.
About
the role Anyscale is looking for an experienced and hands-on engineering leader to lead our Customer Engineering team. This is a critical leadership role within our Go-To-Market organization, responsible for delivering exceptional technical support while helping ensure customer experiences directly influence the evolution of our platform. You will lead a highly technical team responsible for supporting customers running production AI workloads on Anyscale. Your team will resolve complex technical issues, manage customer escalations, and partner closely with Product and Engineering to ensure customer feedback is translated into meaningful product improvements. Success in this role requires balancing operational excellence with strong technical leadership. Beyond resolving individual customer issues, you will help
the team identify recurring patterns, improve support workflows, expand customer self-service, and leverage automation, diagnostics, and engineering best practices to improve both the customer experience and the product over time. As opportunities arise, your team may also contribute tooling, documentation, automation, or occasional product fixes that help eliminate recurring sources of customer friction. This role is ideal for someone who enjoys leading highly technical engineers, working closely with customers, and partnering across Engineering and Product to continuously improve how customers adopt and operate AI infrastructure at scale. You'll be responsible for Lead a high-performing Customer Engineering team responsible for technical support, customer escalations, and technical issue resolution. Own the operational health of the Customer Engineering team, including customer satisfaction, support quality, response times, and engineering effectiveness. Coach and mentor a team of highly technical engineers, fostering a culture of customer focus, technical excellence, collaboration, and continuous improvement. Build robust reporting and analytics to identify recurring customer challenges, measure operational performance, and drive continuous improvement. Partner closely with Product Management and Engineering to communicate customer pain points, identify systemic issues, and influence product improvements based on customer feedback. Guide