Head of Platform Operations

requirements for contractor engagements mitigating regulatory and contractual risk. Support Operations Lead the support function for the platform — setting quality standards, resolution SLAs, and escalation frameworks. Build feedback loops between support signals and product/ops improvements to systematically reduce recurring issues. Ensure talent and client-facing teams have the operational infrastructure to resolve issues at scale. We're Excited If You Are: Experienced in talent marketplace operations : you've built or scaled internal infrastructure for marketplace or staffing context. Metrics-obsessed : you define success through numbers, build dashboards, and make decisions rooted in data rather than intuition. Operationally excellent with a lean mindset : you know how to run a large, complex organization without over-hiring, and you build systems that scale without you. A product-minded operator : you bridge the gap between operations and product, fluent in both languages and credible in both rooms. A strong cross-functional leader : you've worked effectively across Engineering, Product, Legal, Finance, and external partners to drive outcomes. Preferred Background 10+ years of experience in platform operations, marketplace operations, or a closely related function, with increasing scope of responsibility. Hands-on experience implementing AI-driven automation in operational workflows. Experience building and scaling proprietary systems that evolve with organizational growth and adapt to operational change. Experience managing large, geographically distributed teams — and doing more with less. Demonstrated track record of building and running contractor onboarding, payments, and compliance infrastructure at scale. Prior experience at a talent marketplace, gig economy platform, or staffing technology company is strongly preferred. Bachelor's degree required; MBA or equivalent experience a plus.

Compensation Range: $245,000 - $300,000 + equity Values We are client first : We put our clients at the center of everything we do, because their success is the ultimate measure of our value. We work at Start-Up Speed: We move fast, stay agile and favor action because momentum is the foundation of perfection We are AI forward: We help our clients build the future of Al and implement it in our own roles and workflow to amplify productivity. Advantages of joining Turing Amazing work culture (Super collaborative & supportive work environment; 5 days a week) Awesome colleagues (Surround yourself with top talent from Meta, Google, LinkedIn etc. as well as people with deep startup experience) Competitive

compensation Flexible working hours Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. Turing is proud to be an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, or any other legally protected characteristics. At Turing we are dedicated to building a diverse, inclusive and authentic workplace and celebrate authenticity, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. For applicants from the European Union, please review Turing's GDPR notice here .

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