Customer Operations Manager

the team to more efficiently and consistently deliver customer outcomes; manage deployment of processes Design and build key reporting for Post-Sales leadership team including but not limited to: customer adoption, sentiment, advocacy, and business results (e.g. renewals, expansions, churn) Collaborate with enablement teams to manage training schedule during new hire onboarding and continual education Work cross-functionally to support critical Customer Success and Solutions Engineering initiatives that require buy-in and collaboration from teams across the company (e.g. feature request process, renewals management, marketing reach-outs) What you'll bring to Persona A minimum of 5+ years of experience in Go-To-Market operations, strategy, or business consulting in a SaaS company. Direct experience in a Customer Success or Solutions Engineering role is a plus. You have a deep understanding of key Customer Success concepts, metrics, and processes / best practices. You have a track record of success contributing to strategic improvements, advocating for them internally, and managing their end-to-end deployment. You operate well in fast-paced environments and are able to prioritize initiatives and excel under ambiguity. You have strong attention to detail and excellent written and verbal communication skills. You’re collaborative; cross-functional work excites you, and you’re able to coordinate projects across multiple stakeholders. You’re comfortable analyzing and visualizing data in Excel, Salesforce, SQL, and BI tools (Looker, Tableau, etc.). You’re able to tell a story with data that creates a compelling narrative for business stakeholders.

Benefits and

Perks For full-time US-based employees (excluding internship and contractor opportunities), Persona offers a wide range of

benefits, including medical, dental, and vision, 3% 401(k) contribution, unlimited PTO, quarterly mental health days, family planning

benefits, professional development stipend, wellness

benefits, among others. For full-time UK employees, Persona offers a wide range of

benefits, including private medical insurance, dental insurance, a 6% employer pension contribution, unlimited PTO, a monthly wellness stipend, professional development stipend, co-working stipend, and more. As part of our interview process, all candidates will be asked to verify their identity with Persona. This step is used solely to confirm that candidates are who they say they are, and will have no impact on hiring decisions.

A meeting lands on your calendar

If they’re a yes, I book the chat. You show up — that’s the whole job-hunt.