About the role
Ting Internet is a leading fiber Internet provider in the United States, delivering future-proof internet in over a dozen Ting Towns across the country. As part of Tucows (NASDAQ:TCX, TSX:TC), Ting is backed by outstanding resources and talent. We embrace a people-first philosophy that is rooted in respect, trust, and flexibility. We believe that whatever works for our employees is what works best for us. It’s also why the majority of our roles are remote-first, meaning you can work from anywhere you can connect to the internet! The work we do genuinely changes lives. If this sounds exciting, we’d love to hear from you! About the opportunity The Service Technician regularly performs service activation and installs of the Ting fiber network to include construction elements such as conduit, fiber, split enclosures, cabinets and utility locating. Service Techs are at the forefront of Ting’s connection with the community and perform their
responsibilities with safety and customer experience top of mind. This role is based out of New Castle, CO. This is a 6 month contract to start with an opportunity to extend. Job Duties Performing general installation of fiber network, including connecting, disconnecting, testing, repairing and maintaining the fiber network. Directly engaging with customers at install locations to ensure timely, efficient and optimal activation/connectivity. Completing installs with knowledge of different installation tactics, including optimal utility placements related to wall fishing. Ability to perform fiber drops on site from handhole to house with supervision. Understand the mainline and drop-blowing process and assist teams with supervision. Understand basic concepts of the data center and its components. Ability to perform basic troubleshooting to identify connectivity issues from home to handhole. Build a splice dome and express dome installation with supervision. Understand conduit continuity and light level testing to perform installs, with the ability to identify connectivity issues. Complete general repair of the network including troubleshooting at the NID/home/handhold. Basic understanding of Utility locates. All other duties as assigned. Knowledge, Skills and Abilities Customer interaction Drops/Installation FTTH Installation Fiber Splicing- 1 splice at the house, tying plant to outlet + drop splicing Cable Routing Power tools Ability to participate in on-call rotation Ability to work in confined spaces. Ability to do aerial work on a ladder or bucket truck up to 35’ . Ability to lift up to 75 pounds while practicing safe lifting techniques Ability to work indoors and outdoors in all types of weather conditions, with provided weather protection materials. Proficient with all platforms and applications (ServiceMax, Bob, Deputy, etc) Compliance with all safety related training/practises, including but not limited to ladder safety, weather, safe driving principles, etc.
