About the role
Hello! 👋 At Factorial we're looking for a new Account Manager for Small Accounts for the Italian Market to help us support and scale our Customer Experience team to the next level. As part of
the team in charge of driving customer retention and revenue growth , you'll be in charge for managing a portfolio of existing customers , identifying cross-selling and up-selling opportunities , and building long-term relationships that maximize customer satisfaction and business impact. Ready to be part of the challenge? 🚀
About
the team 👥 Our Customer Experience team is the voice that guides our users every step of the way, making sure they always get the most out of Factorial. If you’re passionate about people and love turning a challenge into a great experience, you’ll fit right in.
What you'll do 📝 Manage and grow a portfolio of Small Accounts within the Italian market. Build strong relationships with customers through regular calls, video meetings, and proactive outreach. Identify cross-selling and up-selling opportunities to drive revenue growth and maximize account value. Develop tailored account strategies to improve customer retention and reduce churn. Guide customers on new products, features, and best practices to help them achieve their goals. Act as the main point of contact for customers, ensuring a seamless and positive experience. Collaborate with internal teams to share customer feedback and contribute to product and process improvements. What are we looking for? 🎯 Native-level Italian and a good level of English. Previous sales experience; customer support or customer success experience is highly valued. Demonstrate strong relationship-building and stakeholder management skills. Communicate confidently through phone calls, video meetings, and written interactions. Identify business opportunities and apply a consultative sales approach. Stay organized and manage multiple customer accounts effectively. Use CRM tools confidently to track activities and customer interactions. Show a proactive, ambitious, and customer-oriented mindset. Thrive in a fast-paced, dynamic startup environment. Take ownership of results and continuously seek ways to improve. Factorial bets for potential and growth. We currently evaluate all seniority levels, as we believe diversity and collaboration are the key for rocking the world! If you seek a place to demonstrate ownership of your own success, but you don't meet every point of this Job Description, please, apply anyway!
