Professional Services Consultant (Self Service), EMEA | Careers | Abnormal AI Skip to main content Why Abnormal Platform Behavioral Security Platform Overview Email Security Inbound Email Security Stop phishing & malware Account Takeover Protection Detect compromised accounts AI Security Mailbox Autonomous triage & response Email Productivity Reduce unwanted email AI Phishing Coach Train users in real-time Posture Management Identify misconfigurations Messaging Security Protect Slack, Teams & more Misdirected Email Prevent data leakage Identity & AI Security Identity Threat Protection Stop identity threats AI Security Secure AI transformation Infiltration Prevention Keep bad actors out Platform Attune Behavioral AI Foundation Model Integrations Connect your stack AI Data Analyst Insights on demand Product Resources Product Tours Explore interactively Demo Videos See our Platform in action What's New Latest updates Solutions Solutions Overview By Industry Financial Services Prevent fraud & protect customers Healthcare Secure patient data & care delivery Manufacturing Protect production from cyber threats Retail / Hospitality Stop fraud across every transaction Technology / IT Protect users & critical systems Public Sector Defend agencies from modern threats Education Secure campuses, students, & staff By Use Case Prevent BEC & Impersonation Stop executive fraud Detect QR Code Attacks Block quishing threats Stop Generative AI Attacks Defeat AI-crafted threats Prevent Account Takeover Protect cloud apps Displace Your SEG Modern email security Automate SOC Operations Reduce analyst workload Mitigate Cybercrime Losses Protect the bottom line Customers Customers Customer Stories Learn how leading organizations win with Abnormal. Customer Love See what customers are saying about Abnormal Support Support Portal Get help & submit tickets Featured CUSTOMER STORY Valvoline Replaces SEG with Autonomous AI to Stop Evolving Threats Resources Resources Resource Center Analyst Reports White Papers Data Sheets On-Demand Webinars Industry Briefs Thought Leadership Abnormal Blog Stay ahead of emerging cyber threats & security trends. Learning Center Find deep dives & technical education Cybersecurity Glossary Understand cybersecurity concepts, terminology, & attack techniques. SOC Unlocked Podcast Weekly SOC practitioner interviews Abnormal Intelligence Threat Intelligence Digest Explore original research, threat insights, & expert analysis. Featured REPORT 2026 Report Details How Threat Actors Tailor Their Tactics Company Company Overview Company
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About
the Role Abnormal AI is looking for a Professional Services Consultant to join the Self-Serve Professional Services team. The Self-Serve team owns the post-sales technical deployment for our smaller, lower-touch accounts from our Mid-Market/Commercial book of business that move through implementation on a fast, largely asynchronous motion rather than a scheduled, high-touch consulting engagement. This role will carry a large, high-turnover portfolio of concurrent deployments and are expected to bring customers to full value in days, not weeks, against a 12-day time-to-value target. Drawing on your knowledge of enterprise mail flow and email security, you'll guide customers through activation, troubleshoot the harder technical cases that come up, and keep dozens of accounts moving at once. The ideal candidate is energized by real speed and real scale, and thrives in an environment where things move fast and nothing stays still for long. What you will do Drive fast time-to-value at scale. Own a large, high-turnover portfolio of self-serve deployments and get each customer to an activated, value-realizing state quickly, consistently meeting the 12-day self-serve time-to-value target. Run an efficient, largely asynchronous deployment motion. Manage go-live intake, activation, and follow-up primarily through structured, templated communication and self-service enablement (guides, Abnormal Academy, portal) rather than one-off scheduled calls, while also being able to pivot to occasional one-off calls that will not be as structured or scripted. Monitor and triage deployment health daily. Sweep open deployments, classify them (not activated / partially deployed / ready to close), and prioritize the accounts that need attention today across a high-volume book. Troubleshoot common deployment blockers. Use internal runbooks, and escalate non-standard technical or relationship issues to Senior PS Consultants, Support, or Engineering with clear context. Guide customers to full value. Help customers activate every product they've purchased (Inbound Email Security (IES), Account Takeover Protection (ATO), AI Security Mailbox (AISM), Email Productivity, and other add-ons) across Microsoft 365 and Google Workspace, and adopt best practices that get them the most from the platform. Proactively manage risk. Spot blockers and coverage gaps early and escalate to keep deployments moving. Work cross-functionally and transparently. Keep the account team aligned on status, risks, and next steps for every account you touch. Raise the bar on quality and CSAT. Uphold Abnormal's quality standards and help strengthen the Professional Services customer-satisfaction program. Must Haves Genuinely curious about a customer's underlying needs (not just what they literally ask for), and able to prioritize clearly and communicate transparently when customer demands compete. Skilled in deploying and managing SaaS products across a large portfolio of customer environments, spanning cloud platforms such as Azure and Google Cloud. Understanding of networking basics, security protocols, and email security concepts (SPF, DKIM, DMARC) to support customer configurations and troubleshoot effectively. Strong technical analysis skills to diagnose and resolve complex deployment issues quickly, even with limited information; and including the ability to make complex technical steps clear and actionable for non-technical customers in writing. Proven ability to manage a large, high-turnover volume of concurrent projects, prioritize ruthlessly, and consistently hit fast deadlines. Experience using AI tools to templatize repeatable work and free up your judgment for the deployments that actually need it. 2+ years in technical support or Professional Services consulting, delivering enterprise-grade, cybersecurity-related SaaS platforms in a high-growth environment.
Nice to Have Experience in a high-volume, digital, or tech-touch delivery model (as opposed to a purely high-touch consulting model). Comfort working directly in Salesforce/CRM and customer-success platforms (e.g., Gainsight) to track and prioritize a deployment queue. Knowledge of API use and integration processes to connect Abnormal with other tools in a customer's tech stack. BS degree in Computer Science, Information Systems, or a related field. #LI-AA1 AI and our hiring process Abnormal AI uses AI-assisted tools to help our recruiting team prepare for candidate interviews. These tools analyze resume content and role
requirements to suggest interview questions and identify areas for the interviewer to explore. They do not make hiring decisions or screen candidates automatically. Every decision about a candidacy is made by a person. Abnormal AI is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. For our EEO policy statement please click here . If you would like more information on your EEO rights under the law, please click here . About Abnormal Abnormal protects the humans behind the world's most critical organizations from AI-powered cybercrime. 4,500+ enterprises trust our behavioral AI platform. Learn More Imposter Alert Please be aware of individuals fraudulently posing as Abnormal recruiters. All official recruiting communication comes from an @abnormal.ai email address, and we will never request payment or sensitive financial information during the hiring process. If something feels off, verify
the role on this careers site before responding. As part of Abnormal AI's secure hiring practices, we conduct video interviews and validate applicant identity at various stages through our recruitment process. Further, if your application is successful and Abnormal AI makes a conditional offer of employment, we will carry out pre-employment checks which must be successfully completed to progress to a final offer. All processes and pre-employment checks are in line with prevailing legislation and Abnormal AI's policies relevant to our security and privacy standards. Abnormal AI is committed to protecting your privacy. Please review our Abnormal AI Applicant Privacy Policy for full information about how Abnormal AI uses your personal information. By submitting an application you confirm that you have read and understand the Abnormal AI Applicant Privacy Policy . Apply for Professional Services Consultant (Self Service), EMEA Submit your application below. We review every submission and typically respond within two weeks.
Compensation Disclaimer: The base salary range for this position is dependent on the candidate's experience, skills,
qualifications, and location. The actual offer may vary. In addition to base salary, this role is eligible for equity, annual
bonus, and
benefits. Equal Employment Opportunity: Abnormal Security is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. Privacy: By submitting your application, you agree to the processing of your personal data in accordance with our Privacy Policy . Back to Open Roles Behavioral AI that protects email, identity, and AI—and stops insider threats. Request a Demo Platform Email Security AI Security Mailbox AI Phishing Coach Integrations Solutions Solutions by Use Case Solutions by Industry Customers Customer Stories Customer Love Support Portal Resources Blog Learning Center Abnormal Intelligence Glossary Company
