Manager, ServiceNow Platform

requirements, prioritize the backlog, and translate business needs into platform solutions Drive automation and AI-powered improvements using Flow Designer, orchestration, and Now Assist to eliminate manual toil and accelerate service delivery Support IRM and SIR risk and compliance workflows that meet audit and security

requirements, and ensure HAM/SAM data integrity for accurate license reconciliation and audit readiness Collaborate and communicate Serve as the escalation point for platform incidents, stakeholder concerns, and cross-functional delivery decisions Report on platform health, sprint velocity, and module adoption to the Senior Director, Business Systems and technology leadership Champion AI adoption — evaluate and deploy Now Assist, agentic workflows, and Predictive Intelligence where they create real gains, and bring forward-looking recommendations to leadership We’re looking for someone with Required 6+ years of ServiceNow platform experience, including 2+ years managing or leading a team, with a track record of coaching and developing engineers Deep, hands-on experience across ITSM, CSM and ITOM Proven CMDB governance experience — you’ve built or significantly matured a CMDB, not just maintained one CSDM experience — you understand the framework and can apply it as a standard across module deployments Strong stakeholder management — comfortable translating technical constraints into business language and back Hands-on experience running Agile/Scrum delivery (sprint ceremonies, backlog management, iterative releases) ServiceNow Certified System Administrator (CSA) Excellent communication skills Thorough, organized and meticulous work methodology Strongly preferred Working knowledge of three or more additional modules: HAM, SAM, VR, SIR, IRM, SPM, TPSM, or CSM TPSM or CSM implementation experience — prior ownership of a CSM/TPSM deployment is a strong differentiator for our active program Proficiency in Flow Designer, Business Rules, UI Policies, Integration Hub, and ServiceNow scripting (JavaScript/GlideScript) Experience managing Discovery, Service Mapping, and MID Servers in enterprise environments Familiarity with Automated Test Framework (ATF), Performance Analytics, and ServiceNow reporting CIS certification(s) in one or more of ITSM, ITOM, Data Foundations, HAM, SAM, SIR, IRM, or SPM; ITIL v4 Foundation

Nice to have Hands-on experience with the Tanium platform (endpoint management, asset discovery, vulnerability data) — it accelerates your work as customer zero Exposure to Now Assist, agentic AI workflows, Predictive Intelligence, or generative AI within ServiceNow Vulnerability Response (VR) experience in a SecOps context About Tanium Tanium is the Autonomous IT company. Driven by AI and real-time endpoint intelligence, Tanium Autonomous IT empowers IT and security teams to make their organizations unstoppable. Many of the world’s leading organizations trust Tanium’s single, unified platform for endpoint management and security to innovate faster, stay resilient and move business forward with confidence, at scale. To learn how Tanium delivers Autonomous IT for unstoppable business – visit www.tanium.com and follow us on LinkedIn and X . On a mission. Together. At Tanium, we are stewards of a culture that emphasizes the importance of collaboration, respect, and diversity. In our pursuit of revolutionizing the way some of the largest enterprises and governments in the world solve their most difficult IT challenges, we are strengthened by our unique perspectives and by our collective actions. As a global organization with stakeholders around the world, it’s imperative that the diversity of our customers and communities is reflected internally in our team members. We strive to create a diverse and inclusive environment where everyone feels they have opportunities to succeed and grow because we know that only together can we do great things. Our commitment to excellence and innovation has earned us a place on the Forbes Cloud 100 list for ten consecutive years, and we continue to be recognized worldwide as a great place to work. Each of our team members has 5 days set aside as volunteer time off (VTO) to contribute to the communities they live in and give back to the causes they care about most. What you’ll get The annual base salary range for this full-time position is $131,000 to $201,000. This range is an estimate for what Tanium will pay a new hire. The actual annual base salary offered may be adjusted based on a variety of factors, including but not limited to, location, education, skills, training, and experience. In addition to an annual base salary, team members will receive equity awards and a generous

benefits package consisting of medical, dental and vision plan, family planning

benefits, health savings account, flexible spending account, transportation savings account, 401(k) retirement savings plan with company match, life, accident and disability coverage, business travel accident insurance, employee assistance programs, disability insurance, and other well-being

benefits. Tanium is an Equal Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, gender identity, sexual orientation, disability, protected Veteran status, or other legally protected categories. If you require a reasonable accommodation in searching for a job opening, completing an application, interviewing, or completing any pre-employment testing or

requirements, please contact [email protected] . For more information refer to the “Know Your Rights” poster which is available here - https://www.eeoc.gov/poster . Please be aware of job offers coming from people claiming to be Tanium employees. Tanium employees will only use @tanium.com email addresses to communicate with you, will have video interviews with you, and will never ask you for money. This link leads to the machine readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine-readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data. For more information on how Tanium processes your personal data, please see our Privacy Policy .

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