Head of Strategic & Enterprise APAC Customer Success Management
Remote
About the role
Job Details | Atlassian Close View this page in your language ? All languages Choose your language 中文 Deutsch English Español Français Italiano 한국어 Nederlands 日本語 Português Pусский Polski Get it free Products Featured Developers Product Managers IT professionals Business Teams Leadership Teams Featured Developers Product Managers IT professionals Business Teams Leadership Teams See all apps Featured FEATURED APPS Jira Flexible project management Confluence Collaborative knowledge workspace Jira Service Management High-velocity service delivery ATLASSIAN COLLECTIONS Supercharge teamwork seamlessly Jira • Confluence • Loom • Rovo Optimize strategy and outcomes confidently Focus • Talent • Align Deliver service at high-velocity Jira Service Management • Customer Service Management • Assets • Rovo Ship high-quality software fast Rovo Dev • DX • Pipelines • Bitbucket Build products with confidence Jira Product Discovery • Feedback • Rovo POWERED BY Rovo AI-powered apps – driven by your team's knowledge. Developers Jira Flexible project management Bitbucket Source code and CI/CD Rovo Dev Agentic AI for developers Pipelines Scalable CI/CD automation DX Measure productivity and AI impact Ship high-quality software fast Rovo Dev • DX • Pipelines • Bitbucket Rovo AI-powered apps – driven by your team's knowledge. Product Managers Jira Product Discovery Capture & prioritize ideas Jira Flexible project management Confluence Knowledge, all in one place Supercharge teamwork seamlessly Jira • Confluence • Loom • Rovo Build products with confidence Jira Product Discovery • Feedback • Rovo Rovo AI-powered apps – driven by your team's knowledge. IT professionals Jira Service Management High-velocity service delivery Guard Enhanced cloud security Rovo AI-powered apps – driven by your team's knowledge. Business Teams Jira Flexible project management Confluence Knowledge, all in one place Trello Capture and organize your tasks Loom Quick, async video updates Jira Service Management High-velocity service delivery Customer Service Management Customer experiences reimagined Supercharge teamwork seamlessly Jira • Confluence • Loom • Rovo Rovo AI-powered apps – driven by your team's knowledge. Leadership Teams Focus Enterprise-scale strategic planning Talent Knowledge workforce planning Jira Align Enterprise-wide work planning & value Optimize strategy and outcomes confidently Focus • Talent • Align Rovo AI-powered apps – driven by your team's knowledge. Back Solutions Solutions By use case Team collaboration Strategy and planning Service management Software development By team Software Marketing IT Product By size Enterprise Small business Startup Non-profit By industry Retail Telecommunications Professional services Government Rovo AI-powered apps – driven by your team's knowledge. Back Why Atlassian Why Atlassian System of Work Atlassian's blueprint for how teams work together Ecosystem New Connect tools, teams, and agents into one intelligent system of work Marketplace Connect thousands of apps to your Atlassian products Customers Case studies & stories powered by teamwork FedRAMP Compliant solutions for the public sector Resilience Enterprise-grade & highly performant infrastructure Platform Our deeply integrated, reliable & secure platform Trust center Ensure your data’s security, compliance & availability Back Resources Resources Customer Support Ask questions, report bugs & give us feedback Templates New Ready-made workflows for every team. Find Partners Consulting, training & product customization support Atlassian Ascend Resources and support for your transformation Community Learn, connect and grow with the Atlassian Community support General inquiries Product Advice Partner support Enterprise support Technical Support Pricing and Billing Developer support Purchasing & Licensing Resources Project Management Agile Atlassian Learning Get Started Project Collaboration Team Playbook Product Documentation Back Enterprise More + Less - Get it free Jira Flexible project management Jira Service Management High-velocity service delivery Confluence Knowledge, all in one place See all products Get it free Back Get it free Company Customers Careers Careers Home Apply Engineering Careers Early Careers Awards Team Anywhere Team Everyone Candidate Resources Talent Community Back Investors Events Blog Newsroom Press kit Contact More + Less - Careers Browse Jobs Our Teams Engineering AI and Machine Learning Sales All Teams Back Early Careers Team Experience Team Anywhere Team Everyone Employee Awards Back Candidate Resources Candidate Resources Hub Tips for Applying Interviewing Career Growth
Benefits and
Perks Talent Community Awards Back More + Less - Head of Strategic & Enterprise APAC Customer Success Management Apply for this job Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Lead, coach, and develop a high-performing team of Customer Success Managers across APAC Hire, onboard, and develop top talent to scale the APAC Enterprise CS team in line with business growth goals — acting as both a talent magnet and a talent identifier within the broader organization Engage C-suite and C-1 executives at Atlassian's highest-value APAC accounts to deepen strategic relationships, anticipate risk, and serve as an executive escalation point when needed Drive product adoption and consumption growth across your customer portfolio, partnering with customers to maximize value realization Build and manage a rigorous operational cadence — including OKRs, health metrics, and performance reporting — in close partnership with Revenue Operations to drive predictable outcomes and team accountability Champion a data-driven approach to customer success by leveraging customer insights, product usage data, and market trends to identify expansion opportunities and surface feedback to product and go-to-market teams Lead cross-functional collaboration across matrixed account teams spanning geographies, aligning Sales, Professional Services, Support, Product, and Partner teams around shared customer outcomes Contribute to regional and global planning cycles, including annual and quarterly planning, and serve as a trusted peer executive within the CSM Leadership team to shape the vision for world-class Customer Success Travel up to 20% on average, and up to 40% as needed, across domestic and international APAC locations to support customer relationships and team engagement At Atlassian, we strive to design equitable, explainable, and competitive
compensation programs. We follow consistent hiring practices and account for each candidate's skills, knowledge, and experience when setting base pay within the range. This role may also be eligible for
Atlassian develops collaboration and productivity software that helps teams plan, build, and support work. Its products include tools for project management, software development, collaboration, and IT service management, delivered primarily through cloud-based subscription models.
