About the role
Say hello to opportunities. It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little
about us, we’re a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers. RingSense AI is our proprietary AI solution. It’s designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions. This is where you and your skills come in. We’re currently looking for: a Director, Hyperscaler Alliances to own the full scope of our strategic relationships with top-tier hyperscalers. This is a senior leadership seat with end-to-end accountability across executive relations, business development, offer strategy, co-sell execution, partner enablement, and joint customer success.
The role spans three partnership pillars: cloud infrastructure alignment, productivity suite modernization, and the joint UCaaS/CCaaS go-to-market motion — with a critical mandate to lead RingCentral’s AI co-innovation agenda powered by our strategic partner's foundational AI platform. Job Duties: Executive Relations & Governance Own and develop SVP/C-level relationships at the partner organization across Cloud Infrastructure, Productivity Platforms, Conversational AI, and the Partner Organization; serve as RingCentral’s senior point of contact for all strategic partner interactions. Design and lead a structured executive engagement cadence — QBRs, exec sponsor meetings, steering committees — and negotiate strategic partner designations (top-tier partner, ISV program tiers) that translate into internal partner advocacy and co-sell field inclusion. Business Development & Alliance Strategy Define and execute RingCentral’s multi-pillar partnership strategy, including commercial negotiations, Cloud Marketplace fee structures, and co-investment frameworks; own the financial model linking partnership investments to measurable pipeline and revenue outcomes. Identify and advance incremental opportunities across productivity suite and conversational AI integration, SI/ISV channel expansion, and Generative AI co-innovation; drive joint solution development for Healthcare, FSI, Retail, and Public Sector verticals. GTM, Marketplace & Enablement Own RingCentral’s Cloud Marketplace presence and co-sell motion: negotiate listing terms, design a committed warm-introduction program, and establish joint RFP inclusion protocols with the hyperscaler's field sales organization. Build and operate partner and field enablement programs for the partner's sales teams and SI ecosystem, including joint solution training, certification tracks, and technical readiness assets for productivity and conversational AI integrations AI Strategy & Co-Innovation Lead RingCentral’s strategic AI partnership strategy — defining joint use cases, co-engineering priorities, and GTM packaging that differentiate RingSense AI through deep foundational model integration across voice, messaging, and CX automation. Partner with Product and Engineering to accelerate LLM-powered capabilities on the RingCentral platform: intelligent call summaries, real-time agent coaching, sentiment analysis, and AI-driven CX orchestration aligned with the partner's enterprise AI roadmap. Partner Interlock, Pipeline & Customer Success Drive cross-functional interlock (Product, Engineering, Sales, Marketing, Finance, Legal, CS) to ensure the partnership is resourced and on-track; chair working groups across cloud infrastructure, productivity suite integration, and GTM tracks. Establish joint pipeline governance, funnel tracking, and revenue attribution; champion joint customer success outcomes to inform offer strategy, expand at-risk accounts, and build referenceable AI-powered implementations. Lead and develop the Hyperscaler Alliance team; serve as RingCentral’s internal ecosystem subject-matter expert, educating executive leadership and the product roadmap on AI market dynamics, hyperscaler market developments, and partnership priorities. Required Experience: 12+ years in strategic alliances or business development, with 7+ years of specific focus on a major hyperscaler ecosystem (Cloud Infrastructure, Productivity Suites, Generative AI, Conversational AI, or vertical programs) and demonstrated, quantifiable outcomes. Proven track record closing and managing complex multi-party alliance agreements at SVP/C-level, including Cloud Marketplace commercial models, joint GTM investment structures, and co-sell frameworks. Deep understanding of UCaaS, CCaaS, and CX/EX technology and the ability to articulate integrated value propositions within enterprise productivity, conversational AI, and Generative AI environments. Hands-on knowledge of enterprise AI capabilities — including foundational LLMs, conversational AI, and AI-assisted productivity tools — and their application to enterprise communications, CX automation, or productivity platforms. Executive presence and cross-functional influence — demonstrated ability to mobilize Product, Engineering, Marketing, Sales, and Finance resources without direct organizational authority. Bachelor’s degree or equivalent military and/or work experience Desired