Account Manager

Who we're looking for

• 2+ years in account management, customer success, or post-sales roles in B2B SaaS
• Experience owning expansion revenue and managing mid–large ACV accounts ($50k–$250k+)
• Ability to engage confidently with technical stakeholders (ML engineers, data leads, CTOs)
• Strong relationship builder with a genuine interest in solving customer problems
• Comfortable in a fast-moving, high-growth start-up environment
• Experience with HubSpot, Salesforce, or similar CRM tools
• Curious, driven, and excited by the potential of AI and data infrastructure

Experience requirements

• 2–5 years of experience in account management, customer success, or a post-sales commercial role within B2B SaaS or technology
• Proven track record of owning and growing a book of business, with demonstrable success hitting or exceeding net revenue retention or expansion targets
• Experience managing mid-to-large ACV accounts ($50k–$250k+) across multi-stakeholder organisations
• Confidence engaging with technical buyers — including ML engineers, data scientists, and engineering leads — and translating their needs into commercial outcomes
• Familiarity with structured account planning, QBR delivery, and pipeline forecasting using CRM tools such as HubSpot or Salesforce
• Experience working in a high-growth start-up or scale-up environment preferred
• Exposure to developer tools, data infrastructure, or ML/AI platforms is a strong advantage
• Fluency in an additional European language (e.g. French, German) is a bonus but not required

Why Encord

• Competitive salary, commission, and equity in a high-growth start-up
• Strong in-person culture — most of the team works from our London office 3+ days/week
• 25 days annual leave + UK public holidays
• Annual learning & development budget
• Travel for customer visits, events, and conferences across the UK and Europe
• Company lunches twice a week
• Monthly socials & bi-annual team offsites