About the role
Typewise (YC S22) is the AI Agent Platform behind 60+ enterprise customer service teams across Europe and the US. Brands like Unilever and DPD use us to resolve customer requests across email, chat, and social, autonomously, at a fraction of the cost and a multiple of the quality. We’re a 20-person remote-first team out of Zurich and looking for a grounded, detail-oriented hybrid operator to fill an immediate 6-month coverage gap in manual testing and customer support, with the space to stay on long-term.
This is not a theoretical strategy role or a pure automation-first programming position. The operational reality of our product moves fast: you will own daily manual regression testing, patch verifications, and customer issue reproduction. You will also be in direct contact with our customers via emails and calls, troubleshooting their issues and ensuring excellent communication throughout.
However, we want someone with a strong automation mindset. You’ll inherit an existing Playwright/TypeScript test suite that requires regular maintenance, updates, and refactoring. Instead of just running manual checklists forever, you will actively maintain and build upon this framework to scale your own leverage, stabilize weekly builds, and continuously ease your own execution workload over time.
This is a full-time, remote-first position (CET-friendly, with an office in Zürich).
What You’ll Do
- Core Execution & Verification (60%): Own the weekly manual regression cycles and patch verifications where human judgment and precise product awareness matter most.
- Support & Issue Triage: Manage daily customer support communication directly via emails and calls. Take the noise out of incoming requests by turning vague user feedback into highly accurate, engineering-ready reproduction steps and clean bug reports.
- Maintain & Refactor Test Frameworks: Update, optimize, and maintain our existing Playwright and TypeScript testing repository. You’ll use this framework strategically to automate core product paths, systematically buying back your own time.
