About the role
Contract Operations & Strategic Enablement Manager Contract Operations & Strategic Enablement Manager About Reserv Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you.
Who You Are Detail-oriented. You thrive in environments where precision and follow-through matter Operationally minded. You enjoy building structure, improving workflows, and driving consistency Strong negotiator. You can confidently manage contract discussions while balancing business objectives and risk considerations Collaborative. You work seamlessly across Legal, Business Development, Security, Operations, Compliance, Finance, and Technology teams Process-oriented. You proactively identify inefficiencies and implement scalable improvements Customer obsessed. You understand that responsiveness and professionalism directly impact client experience Problem solver. You anticipate blockers and drive solutions before they become issues Communicative. You have outstanding written and verbal communication skills Adaptable. You are comfortable managing competing priorities in a rapidly evolving environment Anti-status quo. You don’t just wish things were done differently; you act on it Empathetic. You exercise empathy and patience toward everyone you interact with What You’ll Do Manage Contracting & Commercial Documentation Own the coordination, review, negotiation, and execution of customer and partner agreements Lead contract negotiations in collaboration with internal stakeholders and external counterparties Manage contract redlines and version control while ensuring timely execution Partner with Legal, Finance, Security, and Business Development teams to resolve contractual and compliance issues Maintain organized contract documentation and ensure accurate tracking of obligations, approvals, and renewal timelines Identify opportunities to streamline contracting workflows and improve operational efficiency Coordinate Due Diligence & RFP/RFI Responses Own and coordinate customer due diligence requests across security, compliance, operational, financial, and technical domains Manage the intake, coordination, and completion of RFPs, RFIs, and security questionnaires Serve as the central point of coordination between internal subject matter experts and external stakeholders Ensure responses are accurate, consistent, timely, and aligned with Reserv standards Maintain and continuously improve repositories of standard responses, documentation, and supporting materials Identify recurring themes and recommend process or documentation improvements to enhance future response efficiency Work with marketing teams to develop proposal presentations using Reserv’s style and brand guidelines Support tool creation and technology enhancement to automate and streamline response production Drive Post-Sale Operational Readiness Partner closely with Business Development and Operations teams to coordinate pre-onboarding standard work and support seamless transitions from signed agreement to onboarding readiness Track key implementation milestones, dependencies, and deliverables Support internal documentation and workflow standardization efforts to improve scalability and consistency Act as a cross-functional liaison to help remove blockers and drive execution across teams What You Bring Experience Bachelor’s degree required 7+ years of relevant professional experience in contract management, legal operations, commercial operations, vendor management, account operations, or related fields Demonstrated experience negotiating commercial contracts and managing complex agreement workflows Experience coordinating cross-functional due diligence efforts, RFPs, RFIs, or security questionnaires Proven ability to manage multiple complex projects and stakeholders simultaneously Experience working in insurance, SaaS, fintech, insurtech, or other highly regulated industries strongly preferred Knowledge & Skills Strong understanding of commercial contract structures, negotiation processes, and operational risk considerations Experience working in insurance operations, claims administration, or regulatory compliance frameworks Exceptional organizational skills and attention to detail Ability to coordinate and drive alignment across multiple internal teams Excellent written communication skills with experience drafting and editing professional business responses Strong project management and workflow coordination capabilities Ability to prioritize effectively and operate independently in fast-paced environments Proficiency with contract management systems, CRM platforms, and collaboration tools Strong judgment, professionalism, and problem-solving skills