About the role
Manages overall communication strategy: Lead the development and execution of a comprehensive communications strategy that advances business priorities, strengthens organizational alignment, and builds engagement. Create and evolve compelling narratives that connect vision, strategy, and impact, ensuring consistency across channels, audiences, and leadership voices. Establish scalable communications frameworks, rhythms, and best practices that enable a newly forming organization to operate with clarity and purpose. Build narratives that inform, inspire, and drive action: Translate complex business, technology, and organizational priorities into clear, memorable stories that resonate with employees, customers, and external stakeholders. Continuously refine messaging based on feedback, organizational needs, and business priorities, helping leaders communicate with authenticity, confidence, and impact during periods of growth and change. Leverage insights to continuously improve impact: Use data, employee feedback, and communication analytics to measure effectiveness, identify opportunities, and refine strategies. Establish meaningful success metrics, evaluate outcomes, and translate insights into actions that improve engagement, strengthen organizational understanding, and increase communications effectiveness over time. Develops and maintains executive platform/voice: Serve as a trusted advisor to CVP and the leadership team, shaping executive communications, presence, and engagement strategies. Build and maintain a consistent executive voice across internal and external channels, strengthening credibility, visibility, and organizational alignment. Partner across stakeholders to identify strategic opportunities, navigate complex communications moments, and elevate the organization's reputation through authentic and impactful leadership communications. Drive customer, partner, and external engagement: Partner to develop communications strategies that strengthen relationships with customers, partners, and key industry stakeholders. Identify opportunities to elevate the organization's voice externally and strengthen connections between customer needs, partner feedback, and business priorities. Create meaningful employee connection and organizational energy: Design and lead employee communications strategies that foster transparency, engagement, and a shared sense of purpose. Establish communication rhythms, forums, and channels that encourage dialogue, strengthen culture, and help employees understand how their work contributes to the broader mission. Leverage new technologies and AI-powered tools to create more dynamic and scalable communication experiences. Lead executive communications and thought leadership: Oversee the development of high-impact executive communications, including keynote presentations, briefing materials, talking points, videos, social content, and leadership engagements. Elevate the executive platform through thoughtful storytelling, strategic content development, and coordinated communications plans that reinforce business priorities and organizational culture. Bachelor's Degree in Business, Business Administration, Marketing, Communications, Finance, or related field AND 6+ years communications, marketing operations, field operations, program management, project management, or related experience OR equivalent experience Master's Degree in Business, Marketing, Communications, Finance, or related field AND 8+ years communications, marketing operations, field operations, program management, project management, or related experience OR Bachelor's Degree in Business, Marketing, Communications, Finance, or related field AND 12+ years communications, marketing operations, field operations, program management, project management, or related experience OR equivalent experience. 4+ years specialized functional (e.g., retail, technology) experience. 6+ years experience supporting senior executives in an executive communications role. 3+ years experience working with social media platforms. 6-8 years of experience in communications or a related role. Written and verbal communication skills. Ability to collaborate effectively with team members and stakeholders. Proficiency in using data and insights to inform storytelling and content development. Experience in creating and managing communications materials and initiatives.
