About the role
Agent Product Manager
About Conduit
Customer conversations are where service businesses actually run. In hospitality, real estate, financial services, and other high-volume industries, the work starts in a conversation: a guest asking how to check in, a resident reporting an issue, a customer asking about a payment, a team escalating something that needs a human.
Conduit came from a simple frustration: customer service is usually worst when you need it most. One moment that stuck with us was getting locked out of an Airbnb and not being able to get the right information quickly. It was exactly the kind of thing that should have been easy.
Then we started seeing what the experience could feel like with Conduit. At properties using the product, guests could ask a question whenever they wanted, get an answer right away, and get routed to a human when the agent needed help. The result felt faster, calmer, and more useful than the usual support experience.
That’s what’re building: AI agents that help companies run customer operations faster, more reliably, and with a better experience for the people on the other side of the conversation.
Conduit helps operators build, deploy, and manage agents across the systems they already use: CRMs, property management systems, knowledge bases, communication channels, and internal tools.
The hard part is helping customers rethink how their operation should work when AI agents can answer questions, take action, coordinate systems, and escalate intelligently. That is where this role comes in.
About the Role
As an Agent Product Manager, you will own the customer lifecycle for strategic Conduit accounts: onboarding, support, optimization, retention, and expansion.
You will help customers launch successful AI agents in the real world. That means understanding their business, translating their workflows into agent behavior, supporting them when things break, and expanding the deployment once it is creating value.
