About the role
About Artisan
We're building AI employees. Not chatbots. Not copilots. Autonomous digital workers that do real jobs.
Our first, Ava, is an AI BDR used by hundreds of companies. She researches leads, writes and sends emails in a customer's voice, runs multi-step outbound sequences, manages her own deliverability infrastructure, self-optimizes over time, and handles objections and meeting booking. She's not a tool someone uses. She's a teammate.
We're a YC W24 company, have raised $35M+ from investors including Y Combinator, and are at $9M+ ARR. We just launched Ava 2.0, a step change in what an AI employee can do. The engineering problems are hard and the surface area is enormous.
Role overview
You'll be the third Applied AI engineer on the Artisan team! We're pushing the boundaries of what's possible with AI employees, and you'll play a key role in our product direction.
- Evaluating LLMs, choosing the right models for the right tasks, balancing cost, latency, reliability, and accuracy
- Architecting prompt frameworks and agent behaviors for Ava’s core workflows: email generation, chat interaction, meeting scheduling, prospect research, and more
- Optimizing multi-step agent chains using retrieval-augmented generation (RAG), web search integrations, and tool use (e.g. CRMs, calendars, APIs)
- Driving infrastructure choices for routing, orchestration, eval loops, and persistent memory across agents
- Building safety, trust, and controls into agents, partnering with product to design user guardrails, fail-safes, and success metrics
- Exploring and deploying emerging modalities from voice AI and talking head technology to multi-modal reasoning - and figuring out how they make Ava more human-like
