Outreach Specialist/Care Coordinator, Manager - Greater Chicago, Illinois
About the role
About Waymark Waymark is a mission-driven team of healthcare providers, technologists, and builders working to transform care for people with Medicaid
benefits. We partner with communities to deliver technology-enabled, human-centered support that helps patients stay healthy and thrive. We’re designing tools and systems that bring care directly to those who need it most—removing barriers and reimagining what’s possible in Medicaid healthcare delivery. Our Values At Waymark, our values are the foundation of
how we work, grow, and support one another: Bold Builders : We tackle the toughest challenges in care delivery by harnessing the power of community and technology. Humble Learners : We seek feedback, embrace diverse perspectives, and welcome challenges to our assumptions. Experiment to Improve : We use data to inform decisions and continuously assess our performance. Focused Urgency : Our mission drives us to act swiftly and relentlessly in pursuit of meaningful results. If this resonates with you, we invite you to bring your creativity, energy, and curiosity to Waymark. About this Role As the Outreach & Care Coordinator Manager for Waymark, you will lead our outreach & care coordinators (CC’s) in the market. Reporting to the VP of Market Operations, you will have individual contributor
responsibilities as an outreach & care coordinator as well as management
responsibilities for a team as the market grows – including helping them implement their day-to-day priorities, providing coaching and support around patient interactions, and managing performance to team and individual goals. As a leader in a growing organization, you will also impact how we design, structure, and implement the CC experience for our employees, spanning recruitment, hiring and training, deployment, mentorship, support, resourcing, providing pathways to advancement, and advocating for CCs across our organization. Key
Responsibilities Provide direct supervision of the day-to-day activities of CCs in the market. Actively participate in the execution of daily CC tasks alongside team members – such as patient outreach, patient care coordination, and provider communication – serving as a role model and contributing to project deliverables. Lead and support CCs with adequate coaching, mentoring, and support to ensure competency and compliance with workflows. Work in conjunction with fellow local lead roles and care team members to ensure the seamless execution of cross-team workflows and projects. The overall care team is multidisciplinary and also includes licensed clinical social workers, pharmacists, and community health workers. Review data dashboards to manage CC performance relative to goals and identify strengths and opportunities to ensure goals are met or exceeded. Work with the Operations and Learning & Development teams to hire, train, deploy, and provide ongoing support to local CCs. Foster PCP partnerships through communications and either in-person or virtual meetings. Continuously build community partnerships through either in-person or virtual meetings at community events. Maintain knowledge of programs and resources available to community members that may enhance the health care of those individuals. Foster an inclusive team environment, encouraging open communication, creativity and knowledge sharing. Contribute as a member of the local leadership team by representing Waymark’s values and contributing to a positive and collaborative culture across the local team. This role is mainly remote with some in-person travel required within the market (up to 30%) Minimum