About the role
Who we are Employment Hero is on a mission to make employment easier and more valuable for everyone. Our Employment Operating System brings hiring, HR, payroll and
benefits into an all-in-one solution. Since our inception in 2014, we’ve scaled to a $2 billion valuation and gained a presence in 6 countries globally – Australia, New Zealand, Singapore, Malaysia, the UK and Canada. We now service over 300,000 businesses and more than 2 million employees. The EH Way At Employment Hero, we’re proud of our unique DNA, which we call The EH Way. We are Mission First – everything we do (from what we work on, to how we allocate capital and where we focus) is driven by our Mission We are Remote First – we champion a remote environment with a preference for asynchronous communication and a high degree of autonomy We are AI First – we are committed to using AI to accelerate our mission; AI is not just a tool, it’s a fundamental part of how we operate, innovate, and scale We Live by Our Values – we role model our values 100% of the time We Expect High Performance – we set a high standard and we’re not satisfied with being average. This role As a Partner Success Manager, you will be a key contributor to our partner certification blueprints, bringing deep UK Payroll and HR compliance insight to help shape scalable, high-velocity technical workflows. Your key focus areas will be: Architect of Onboarding & Certification Design & Deliver: Help to build and inform the end-to-end onboarding and certification process for UK partners, working closely with our Education team to shape and drive the program. Become the subject matter expert on Employment Hero’s HR, Payroll, and T&A suite for CPs, ensuring partners are equipped to handle complex client onboarding at scale Work with Marketing and Product to ensure partners have the playbooks, technical documentation, and sales collateral needed to win. The "Pivot" in the Motion Triage & Support: Act as the primary point of contact for partners. When they hit a technical or operational snag, you are the person who unlocks them by navigating internal Support and Product teams Cross-Functional Orchestration: Align with Sales for pipeline, Marketing for co marketing , Product for local UK
