Digital Customer Success Manager | Careers | Abnormal AI Skip to main content Why Abnormal Platform Behavioral Security Platform Overview Email Security Inbound Email Security Stop phishing & malware Account Takeover Protection Detect compromised accounts AI Security Mailbox Autonomous triage & response Email Productivity Reduce unwanted email AI Phishing Coach Train users in real-time Posture Management Identify misconfigurations Messaging Security Protect Slack, Teams & more Misdirected Email Prevent data leakage Identity & AI Security Identity Threat Protection Stop identity threats AI Security Secure AI transformation Infiltration Prevention Keep bad actors out Platform Attune Behavioral AI Foundation Model Integrations Connect your stack AI Data Analyst Insights on demand Product Resources Product Tours Explore interactively Demo Videos See our Platform in action What's New Latest updates Solutions Solutions Overview By Industry Financial Services Prevent fraud & protect customers Healthcare Secure patient data & care delivery Manufacturing Protect production from cyber threats Retail / Hospitality Stop fraud across every transaction Technology / IT Protect users & critical systems Public Sector Defend agencies from modern threats Education Secure campuses, students, & staff By Use Case Prevent BEC & Impersonation Stop executive fraud Detect QR Code Attacks Block quishing threats Stop Generative AI Attacks Defeat AI-crafted threats Prevent Account Takeover Protect cloud apps Displace Your SEG Modern email security Automate SOC Operations Reduce analyst workload Mitigate Cybercrime Losses Protect the bottom line Customers Customers Customer Stories Learn how leading organizations win with Abnormal. Customer Love See what customers are saying about Abnormal Support Support Portal Get help & submit tickets Featured CUSTOMER STORY Valvoline Replaces SEG with Autonomous AI to Stop Evolving Threats Resources Resources Resource Center Analyst Reports White Papers Data Sheets On-Demand Webinars Industry Briefs Thought Leadership Abnormal Blog Stay ahead of emerging cyber threats & security trends. Learning Center Find deep dives & technical education Cybersecurity Glossary Understand cybersecurity concepts, terminology, & attack techniques. SOC Unlocked Podcast Weekly SOC practitioner interviews Abnormal Intelligence Threat Intelligence Digest Explore original research, threat insights, & expert analysis. Featured REPORT 2026 Report Details How Threat Actors Tailor Their Tactics Company Company Overview Company
About Us Our mission & story Careers Join our team Team Meet our leadership AI Transformation Transforming the future with AI Contact Us Get in touch News & Events News & Press Latest announcements Upcoming Events Conferences & webinars Partner Programs Partner Portal Access partner resources Channel Partners Reseller program Abnormal + CrowdStrike Unified endpoint security Microsoft Partnership Strategic alliance Featured VIDEO Preparing for the Next Generation of AI-Powered Cyber Threats ⌘ K Request a Demo Careers / Open Roles / Digital Customer Success Manager Digital Customer Success Manager Remote - USA CSM & Renewals R-101157 Apply Now p]:mb-0 [&_blockquote]:border-l-2 [&_blockquote]:border-electric-green-01/40 [&_blockquote]:pl-4 [&_blockquote]:italic [&_blockquote]:my-6 [&_hr]:my-10 [&_hr]:border-white/[0.06] [&_code]:bg-white/[0.06] [&_code]:px-1.5 [&_code]:py-0.5 [&_code]:rounded-[10px] [&_code]:text-[13px] [&_code]:text-bone-01 [&_img]:rounded-[10px] [&_img]:my-6 ">
About
the Role As a Digital Customer Success Manager at Abnormal AI, you will manage a high-volume customer portfolio through scalable, digital-first programs. Your focus is to drive adoption, retention, and growth by guiding customers through their lifecycle and ensuring measurable value from our platform. You will design and execute targeted digital campaigns, monitor customer health, and collaborate with internal teams to address risks and optimize outcomes. Acting as a trusted advisor, you will use data and customer feedback to influence product, program, and content improvements across the digital journey.
Who you are Skilled at analyzing customer data to identify risks, opportunities, and adoption trends Experienced in digital lifecycle management and scaling engagement through campaigns or automation Strong communicator, confident in digital and live formats (e.g., webinars, virtual QBRs) Collaborative team player who partners effectively across Sales, Renewals, Product, and Support Comfortable articulating SaaS product features,
benefits, and use cases to drive adoption Able to balance multiple priorities across a large portfolio while staying organized and outcome-focused What you will do Manage a portfolio of 500–600 customers through digital-first engagement strategies Design and deliver digital campaigns (e.g., nurtures, surveys, adoption programs) aligned with lifecycle stages Monitor customer health and usage data to identify risks and take proactive actions Deliver digital QBRs/EBRs and webinars to showcase ROI and strengthen engagement Partner with Renewal Managers on retention strategies for at-risk accounts Surface insights and adoption trends to inform product roadmap, content, and digital programs Contribute to playbooks, automation models, and scalable best practices for digital success Must Haves 2–4 years in Customer Success, Account Management, or SaaS customer-facing roles Proven ability to drive adoption, retention, and growth through digital strategies Strong analytical skills with experience interpreting customer health and usage data Excellent written and verbal communication skills for both digital and live customer interactions Familiarity with CRM and customer success platforms (e.g., Salesforce, Gainsight, Totango) Knowledge of SaaS customer lifecycle stages and strategies for digital engagement #LI- Actual
compensation will be determined based on several non-discriminatory factors including skills, experience,
qualifications, and geographic location. In addition to base salary, this role may be eligible for
bonus or incentive
compensation, equity, and a comprehensive
benefits package. Base salary range: $95,200 — $112,000 USD AI and our hiring process Abnormal AI uses AI-assisted tools to help our recruiting team prepare for candidate interviews. These tools analyze resume content and role
requirements to suggest interview questions and identify areas for the interviewer to explore. They do not make hiring decisions or screen candidates automatically. Every decision about a candidacy is made by a person. Abnormal AI is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. For our EEO policy statement please click here . If you would like more information on your EEO rights under the law, please click here . About Abnormal Abnormal protects the humans behind the world's most critical organizations from AI-powered cybercrime. 4,500+ enterprises trust our behavioral AI platform. Learn More Imposter Alert Please be aware of individuals fraudulently posing as Abnormal recruiters. All official recruiting communication comes from an @abnormal.ai email address, and we will never request payment or sensitive financial information during the hiring process. If something feels off, verify
the role on this careers site before responding. As part of Abnormal AI's secure hiring practices, we conduct video interviews and validate applicant identity at various stages through our recruitment process. Further, if your application is successful and Abnormal AI makes a conditional offer of employment, we will carry out pre-employment checks which must be successfully completed to progress to a final offer. All processes and pre-employment checks are in line with prevailing legislation and Abnormal AI's policies relevant to our security and privacy standards. Abnormal AI is committed to protecting your privacy. Please review our Abnormal AI Applicant Privacy Policy for full information about how Abnormal AI uses your personal information. By submitting an application you confirm that you have read and understand the Abnormal AI Applicant Privacy Policy . Apply for Digital Customer Success Manager Submit your application below. We review every submission and typically respond within two weeks.
Compensation Disclaimer: The base salary range for this position is dependent on the candidate's experience, skills,
qualifications, and location. The actual offer may vary. In addition to base salary, this role is eligible for equity, annual
bonus, and
benefits. Equal Employment Opportunity: Abnormal Security is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. Privacy: By submitting your application, you agree to the processing of your personal data in accordance with our Privacy Policy . Back to Open Roles Behavioral AI that protects email, identity, and AI—and stops insider threats. Request a Demo Platform Email Security AI Security Mailbox AI Phishing Coach Integrations Solutions Solutions by Use Case Solutions by Industry Customers Customer Stories Customer Love Support Portal Resources Blog Learning Center Abnormal Intelligence Glossary Company
