About the role
Lead and develop a high-performing team by fostering a culture of accountability, collaboration, inclusion, and continuous improvement. Drive operational excellence by ensuring data center service quality, compliance, and adherence to established policies, procedures, and service level expectations. Oversee technician training, deployment/ decomissioning activities, and quality assurance processes to ensure successful execution of critical data center operations. Act as an escalation point for operational issues, coordinating resolution efforts and communicating process updates and changes with cross-functional stakeholders. Manage team priorities and resources, leading operational reviews and adjusting workloads to support changing business needs. Champion a strong safety culture by ensuring compliance with safety standards, promoting proactive risk management, and maintaining a safe working environment for employees and vendors. High school diploma, GED, or equivalent and basic knowledge of computer hardware and components AND experience supporting IT equipment or related technology or related experience working with technical teams. Experience directing, supervising, or managing others. These
requirements include, but are not limited to the following specialized security screenings: Associate degree in Computer Science or related field and/or equivalent work experience. Experience supporting IT equipment or related technology. Experience working in a production, mission-critical 24x7x365 data center environment. Experience leading diverse, technical, or IT workforce of up to ten employees.
