About the role
BLUECARGO
BlueCargo is revolutionizing the logistics industry with solutions that streamline freight audit processes and track millions of containers worldwide. Founded by two female entrepreneurs from Y Combinator's 2018 batch and backed by a Series A in 2022, we have strong product-market fit, an established platform, and thousands of daily active users, and we're entering our next phase of growth.
If transforming logistics with cutting-edge technology excites you, we'd love to connect. We're looking for a seasoned operations leader to own and scale the customer-supporting function of the business.
OPPORTUNITY OVERVIEW
Role Overview
As Head of Customer Operations, you'll set the strategic direction for our freight audit service; defining how we scale, automate, and deliver exceptional quality across our enterprise customer base. You'll lead a growing team, shape our operational infrastructure, and partner directly with the founders to drive company-wide execution.
This is a high-leverage role for someone who wants to build, not just manage, and leave a real mark on how a fast-growing startup operates.
Key Responsibilities
- Own Operational Strategy: Set the vision and execution plan for freight audit operations across our customer portfolio.
- Build & Scale the Team: Recruit, develop, and lead a team of Customer Operations Analysts and our Logistics Team; optimize the org structure to support 2–3x volume growth.
- Architect Systems for Scale: Design repeatable, automation-first processes; define SLAs and the metrics that matter.
- Drive Cross-Functional Alignment: Act as the operational voice in product, engineering, and business team discussions; identifying where automation unlocks efficiency and where the human in the loop is irreplaceable.
