About the role
OPENTEXT - THE INFORMATION MANAGEMENT COMPANY OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation. AI-First. Future-Driven. Human-Centered. At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us. Come and join our Professional Services team based in EMEA Headquarters in Grasbrunn with your commitment as a Manager Professional Services EMEA YOUR IMPACT You will lead and develop a team of technical Managed Services professionals delivering operational services to enterprise customers across EMEA. As a people leader, you will be accountable for team performance, service delivery excellence, operational efficiency, and customer satisfaction. Working closely with customers and cross-functional teams, you will drive continuous improvement, foster innovation, and help shape the future of Managed Services through automation and scalable delivery practices. WHAT
THE ROLE OFFERS Lead, coach, and develop a high-performing team of Managed Services professionals across EMEA. Own resource planning, staffing, utilization, and overall team effectiveness. Act as the primary escalation point for complex customer, technical, and operational challenges Ensure service delivery excellence through SLA compliance, operational governance, and best practices Drive continuous improvement through process optimization, automation, and AI-enabled operations Partner with Support, Cloud Operations, Product Engineering, Professional Services, and Customer Success teams to deliver exceptional customer outcomes WHAT YOU NEED TO SUCCEED Proven people leadership experience, including coaching, performance management, talent development, hiring, and building high-performing teams 7+ years of relevant professional experience, including at least 2 years of people leadership responsibility Strong technical background gained through experience in Managed Services, Technical Support, Cloud Operations, Professional Services, or a similar customer-facing technology environment Strong stakeholder management, communication, and problem-solving skills, with the ability to effectively engage technical and business audiences Solid understanding of Managed Services delivery models, operational processes, service management best practices (ITIL), and continuous service improvement Fluent English and German language skills both written and spoken are mandatory ONE LAST THING OpenText is more than just a corporation, it's a global community where trust is foundational, the bar is raised, and outcomes are owned. As part of the Professional Services organization, you'll influence the Managed Services strategy across EMEA while leading teams that deliver exceptional customer outcomes through operational excellence, innovation, and collaboration. #LI-TH1 #LI-Onsite OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at [email protected] . Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace. Roles requiring a significant amount of trust may require criminal history verification. Please ask your Talent Acquisition Advisor for more information if you have any questions. OpenText does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract and a signed search assignment between Open Text and the recruitment agency or party requesting payment of a fee.