About the role
We are looking for a Senior Software Engineer with 5+ years of experience to own and evolve our highest revenue-producing product — Revenue Recapture. This is an automated tool that helps restaurants recover funds lost to third-party delivery platform errors, unwarranted refunds, and chargebacks. You'll be joining a world-class engineering team building infrastructure for better, faster, cheaper food — working alongside one of the most successful entrepreneurs of our generation. The engineering bar is exceptionally high, and you'll be solving complex, impactful problems at scale across a portfolio of businesses serving hundreds of thousands of restaurants globally. If you thrive on hard problems with massive real-world impact, this is the role for you.
What will you be doing?
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Own the Revenue Recapture product end-to-end — designing and building automation to improve dispute effectiveness and drive toward a fully "no humans in the loop" process from data ingestion and decisioning to filing, tracking, and resolution.
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Develop scalable, reliable backend services primarily in Java and build intuitive front-end experiences that surface dispute status, outcomes, and insights.
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Increase automation and win rates through experimentation, defining and tracking success metrics tied to real results (dollars recovered, issues prevented).
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Ensure reliability and quality via sound architecture, automated testing, observability, and a focus on high service uptime and resilience.
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Collaborate cross-functionally with Product, Data, Operations, and Support to incorporate customer feedback and turn insights into engineering improvements.