About the role
We are looking for an Engineering Manager for our Voice Agents Platform with 8+ years of software engineering experience, including 3+ years of leadership, to own the engineering vision and execution for HOAi's Voice AI Agents. You should be a dynamic leader and technologist with deep distributed systems expertise and a passion for building real-time products. In this role, you will build and ship production-grade conversational AI that delights customers and transforms how the property management industry operates. You will manage a team of 4–8 engineers while remaining deeply hands-on, contributing to design, code, and architecture decisions daily.
What you will do:
- Lead the architecture and development of HOAi's Voice AI agent platform, spanning voice, chat, and multi-channel experiences.
- Contribute directly to system design, code reviews, and implementation, especially in areas involving LLM orchestration and real-time streaming pipelines.
- Manage, mentor, and guide a team of software engineers, supporting their career growth and professional development.
- Own the technical direction for agent reliability, including session lifecycle management, real-time orchestration, and automated degradation strategies.
- Collaborate with product and design teams to prepare and plan future initiatives, translating customer needs into agent capabilities.