About the role
What We Do:
Florence software advances cures by helping the world’s most important research sites do their best work. Our solutions are now used by over 30,000 research teams in 70 countries around the world—we’re the most widely deployed site workflow tool in the industry. By the end of the decade, we’ll double the pace at which new medicines get to market by doubling the output of trial site teams. To date, we were named a Deloitte Fast 50 business, G2 Category Leader, an Inc. & AJC best place to work, and an Inc. 5000 company five years in a row.
At Florence, we are committed to make the world a better place by accelerating research while providing an environment for our employees where they can be happy in their lives, enjoy their jobs, and grow.
What You’ll Bring to The Team:
At Florence, we’re passionate about making it easy for our customers to contribute to research and find cures.
The AI Product Manager role offers an exciting opportunity to build innovative products and solutions that help our customers (Clinical Research Sites, Sponsors and CROs) accelerate clinical research and advance cures. In this role, you will not only define the product strategy for one of our solutions, but also assume a broader role influencing the strategic direction of our holistic platform offering. You will work closely with Customers, Sales, Marketing, Product Design, Engineering, and leaders from across teams to align corporate strategies to product strategies while driving innovation across the company.
To be successful, you must be a creative problem solver with keen attention to detail and a customer-focused mindset. The ideal candidate will approach product management through frequent, agile iterations that continuously deliver value.
You Will:
- Define and own the product roadmap for AI-powered features, balancing near-term delivery with long-term strategic bets
- Partner with ML/AI engineers to scope model-driven features, set measurable success criteria, and guide iterative development
- Work with regulatory and compliance teams to ensure AI capabilities meet healthcare data standards (HIPAA, 21 CFR Part 11, etc.)
- Stay current on AI/ML trends in health tech and bring forward-thinking perspectives to the teamOwn the vision, long-term strategy, and P&L for a strategic product line or portfolio of products
- Drive cross-product/platform alignment to ensure a cohesive customer and business experience
- Lead customer discovery, market research, and competitive intelligence to identify growth opportunities
- Define and execute strategies that deliver adoption, revenue, retention, and market expansion
- Partner with executives, Finance, and Product Marketing on pricing, packaging, and positioning
- Evangelize the product vision and strategy to executives, customers, and external partners
- Anticipate and manage cross-functional dependencies across multiple teams and initiatives
- Act as a thought leader in platform innovation and influence company-level strategy
- Mentor and develop PMs, raising product leadership standards across the org
- Represent the voice of the product externally and internally, shaping both customer experience and business outcomes
An Ideal Candidate Has:
- Bachelor or Arts or Science degree (Business, Computer Science, or related technical field) or equivalent professional experience
- 5+ years of experience in a B2B SaaS product management or comparable role in eClinical, Digital Health or other Decentralized Trial (DCT) (eConsent, RBM, eTMF, EDC, etc.) enabling technologies
- Experience with LLM-based product development (prompt engineering, RAG pipelines, evaluation frameworks)
- Background in clinical research, life sciences, or health IT
- Familiarity with FDA software guidance for AI/ML-based software as a medical device (SaMD)
- Experience working in an early-to-growth stage startup environment
- Experience in high visibility roles managing a product portfolio, and bringing new platforms and products to market
- Detailed working knowledge of Product management frameworks in an Agile/Scrum Software Development Lifecycle (SDLC) environment
- Experience with go-to-market strategy planning and execution.
- Knowledge of pricing strategies for technology products, a plus
- Ability to deal with ambiguity and to identify, assess, and solve problems quickly
- Proven experience interacting with customers, Engineering, Product Owners, and Customer Experience teams
- Excellent interpersonal, communication and presentation skills, communicating with customers, key stakeholders and C-Suite Executives
- Experience in healthcare, life sciences, clinical research and/or building regulated 21 CFR Part 11 compliant clinical technologies, a plus
What’s in it for you?
- Do well. We offer a competitive compensation package, medical and dental insurance, and office space in the heart of the city.
- Do good. We insist that health technology is the highest calling for software development. We pride ourselves on working on something bigger than ourselves; helping advance cures and therapies.
- Make the leap. Join our high-output culture to create innovative, modern, and purposeful software solutions.
Florence supports workplace diversity and does not discriminate on the basis of race, color, religion, gender identity or expression, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, physical disability, or any other protected class.
Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Florence Healthcare, please go directly to our Careers Page. Florence Healthcare will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Florence Healthcare will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Florence Healthcare employees will only be sent from @florencehc.com email addresses.
