About the role
The AI orchestration of your wildest imagination. n8n is the open workflow orchestration platform built for the new era of AI. We give technical teams the freedom of code with the speed of no-code, so they can automate faster, smarter, and without limits. Backed by a fiercely inventive community and 500+ builder-approved integrations, we’re changing the way people bring systems together and scale ideas for impact. Since our founding in 2019, we’ve grown into a diverse team of over 260 - working across Europe and the US, connected by a shared builder spirit and with our centre of gravity in Berlin. Along the way, we’ve: Cultivated a community of more than 650,000 active developers and builders Earned 188+ GitHub stars, making us one of the world’s Top 40 most popular projects Backed by top investors, from Sequoia’s first German seed to our SAP's recent strategic investment - bringing us to a $5.2bn valuation That’s the company we’ve built. Now we’d love to see what you can build. If you’re applying, try n8n out - whether you’re technical or not - and share a screenshot of your first workflow with us. The easiest place to start is here: app.n8n.cloud/register . We’re in a defining moment of an incredible journey. Come and build with us. We are looking for a hybrid builder—someone who thinks like a Product Manager, executes like a Lifecycle Marketer, and cares deeply about Customer Success. As a founding member of our Scaled Enterprise CS team, you will design the digital infrastructure that guides our €20k–50k ARR customers to value. You won't be managing a traditional 1:1 book of business. Instead, you will take ownership of building the automated journeys, in-app experiences, and data-driven playbooks that allow us to deliver a premium, tailored experience to hundreds of Enterprise accounts simultaneously.
What you'll do Define the digital journey. Map the lifecycle stages for Scaled customers, instrument the signals that mark each transition, and decide what "activated," "expanding," and "at risk" actually mean in n8n usage data. Ship lifecycle programs. In-app nudges, email sequences, automated playbooks in Vitally, webinars, community programs, churn-save plays. You'll ship a new program every 2–4 weeks and measure every one. Live in the data. Analyze complex platform usage data (e.g., execution volume, workflow complexity, error rates) to find correlations between user behavior and long-term retention. Translate these data insights into actionable health scores and automated triggers within our systems. Assist with designing the Customer Hub : Help build a centralized success center that houses all resources in one place. You will help us design to incorporate key data points, personalized product insights, an AI CSM, and support ticketing, ensuring the scaled team can push customers to a hub that has full capability to action items. Operationalize in Vitally + Salesforce + Hex. Work on health scores, segment plays, expansion triggers, renewal motions, churn signals Partner with Product. Work directly with PMs on activation surfaces, onboarding flows, and in-product messaging. Bring qualitative and quantitative customer signal back into the roadmap. Eat your own dogfood. Build your lifecycle automations in n8n wherever it makes sense. You'll find product gaps faster than anyone, and your work doubles as a reference customer story.