About the role
This is a seasonal, temporary position slated to end in January 2027, with potential for part-time or full-time employment following the 2026 Summer and Holiday season. About Away We believe travel makes us better. Launched in 2016 with one perfectly designed carry-on, we now offer a range of luggage and travel essentials for every journey. Together we create, innovate, and embark on this journey as a community of travelers, helping to make travel more seamless for everyone. Join The Crew We are hiring a Keyholder to join our Seattle, University Village team. Our Retail team creates a transformative experience for each and every customer that visits any of our seventeen stores. We build connections with our customers through product education, world-class-service standards, and operational excellence. We pride ourselves in owning the offline touch point for our brand, and use it as an opportunity to foster a stronger Away community. This is an exciting opportunity to join a widely celebrated brand that is looking to continue to innovate and iterate. We’re looking for candidates that are excited to provide best-in-class support to all of our customers from their arrival, and until their departure. Full-time employees are expected to maintain open availability, including one weekend day (Saturday or Sunday), to support business needs and work an average of at least 30 hours per week. Keyholders are required to work at least two (2) Fridays and Sundays per month, three (3) Saturdays per month, and two (2) closing shifts each week. All employees are expected to adhere to Away’s Blackout Period expectations. Should you need a scheduling accommodation, please let your interviewer know. What you’ll do as a Seasonal Keyholder You’ll embody our brand standards and core values by consistently delivering best-in-class, exceptional customer service to every person, every time You’ll create a personalized and memorable experience for each and every customer, expanding on love of travel to further drive community and connection You’ll take accountability for the success of in-store processes and operations You’ll meet individual KPI expectations and sales goals, while also supporting overall store success You’ll lead, support, and guide a team of retail associates You’ll assist with onboarding new hires ensuring their training enables them to meet customer experience standards You’ll coach and give feedback to team members to support their development, enabling them to better support customers and store operations You’ll partner with store management to assist with marketing events and programming at the store
