About the role
About Kaseya Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success. Backed by Insight Partners , a leading global software investor, Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide. Founded in 2000, Kaseya has built a culture centered around innovation, accountability, and results. We are a high-growth, high-performance organization that values individuals who are driven, adaptable, and committed to delivering exceptional outcomes for our customers and teammates alike. At Kaseya, success comes from embracing challenges, moving with urgency, and continuously raising the bar. We’re looking for Backend Engineers to lead the design and delivery of SaaS products that are powered by data, machine learning, and AI. You’ll be the senior technical owner for one or more product areas, working across , backend, systems, and cloud infrastructure to: · Ship high-quality data/ML/AI powered features end-to-end · Integrate data/ML/AI capabilities into real customer workflows · Raise the bar on design, reliability, performance, and engineering practices across the org This is a hands-on senior role: you’ll write code, review designs, mentor senior engineers, and collaborate closely with product, design, data, and ML teams. What You’ll Do · Own the architecture and technical direction for key product areas in a multi-tenant SaaS platform. · Work with product, design, and data/ML teams to translate business problems into simple, robust technical solutions. · Drive the evolution of our system architecture (APIs, services, data flows, auth, tenancy, integrations) as the product and customer base scale. End-to-End Full-Stack Product Delivery · Build and maintain backend services and APIs (REST/GraphQL/gRPC) that power those experiences. · Deliver backend features end-to-end including data schemas and business logic. · Collaborate with UX and product to ensure responsive and delightful product experiences. Data / ML / AI Integration · Partner with data scientists and MLOps / platform teams to embed data, ML and AI capabilities into the product (recommendations, categorization, automation, routing, insights, LLM-powered workflows, etc.). · Design APIs, data contracts, and UX flows that make ML/AI features reliable, understandable, and safe for customers. · Ensure telemetry and feedback loops are in place so data/ML teams can measure performance, iterate models, and improve outcomes. · Help define and implement guardrails for AI features (fallbacks, explanations, error handling, permissions). Operational Excellence · Champion operability: monitoring, alerting, logging, and runbooks for services you own. · Lead efforts to improve performance, scalability, and resilience of critical paths (e.g., onboarding, reporting, AI-assisted workflows). · Work with security and compliance to ensure features meet
requirements around authentication, authorization, data privacy, and multi-tenancy. · Participate in and help evolve on-call / incident response processes as a technical leader. Engineering Excellence & Leadership · Act as a technical mentor for multiple teams, raising the bar on code quality, reviews, testing, and design. · Lead technical design reviews and cross-team architecture discussions, especially where product, data, and ML intersect. · Help define engineering standards and best practices (API design, frontend patterns, error handling, observability, testing). · Partner with engineering management to shape roadmaps, staffing, and sequencing for major initiatives. What You’ll Bring Experience · 10+ years of software engineering experience · Demonstrated experience shipping data/ML/AI powered SaaS products, · Strong track record of owning and shipping complex, user-facing features end-to-end in collaboration with product management and UX. · Experience as a senior member of the technical staff in guiding teams and owning critical production systems. Technical Skills · Strong proficiency with at least one backend stack, for example: o Node.js/TypeScript, Java, Go, Rust, or similar o Designing and building APIs, services, and integrations · Proficiency with Python and data analysis/modeling tools (e.g. pandas/pytorch) · Solid understanding of data modeling and storage: relational databases, caching, and basic data warehousing concepts. · Familiarity with data/ML/AI concepts: o How ML models or LLMs are exposed as services o Typical failure modes, latency/throughput considerations, and guardrails · Experience with cloud platforms (AWS / GCP / Azure), containers, and infrastructure (networking, scaling, security). · Strong habits around testing, CI/CD, code reviews, and incremental delivery. Mindset & Soft Skills · Product-minded engineer who cares about customer problems, usability, and outcomes, not just code. · Systems thinker who can balance short-term delivery with long-term architectural health. · Excellent communicator, comfortable driving alignment across engineering, product, data, and go-to-market teams. · Enjoys mentoring and multiplying the impact of other engineers.
Compensation div]:bg-bg-000/50 [&_pre>div]:border-0.5 [&_pre>div]:border-border-400 [&_.ignore-pre-bg>div]:bg-transparent [&_.standard-markdown_:is(p,blockquote,h1,h2,h3,h4,h5,h6)]:pl-2 [&_.standard-markdown_:is(p,blockquote,ul,ol,h1,h2,h3,h4,h5,h6)]:pr-8 [&_.progressive-markdown_:is(p,blockquote,h1,h2,h3,h4,h5,h6)]:pl-2 [&_.progressive-markdown_:is(p,blockquote,ul,ol,h1,h2,h3,h4,h5,h6)]:pr-8"> _*]:min-w-0 gap-3 standard-markdown"> The base salary range for this role is $249,000 to $269,000 CAD. Additional information Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.
About Kaseya
Kaseya is a leading provider of IT automation software for IT service providers and public and private sector IT organizations. Kaseya's IT automation platform allows IT professionals to proactively monitor, manage, and maintain distributed IT infrastructures remotely, easily, and efficiently with one integrated web-based platform.
Kaseya's integrated web-based platform is complete, powerful, secure, and easy to deploy and administer. The Kaseya managed service platform is designed for IT administrators who need to reduce complexity and increase productivity, and managed service providers that want to pass those benefits to their customers and increase their own profit margins.
Features:
Our IT Automation Software is easy to integrate and implement. The software saves users time and increases staff productivity of businesses. This decreases production errors and increases productivity, allowing users to focus their time on the needs of their clients. Kaseya gives businesses the tools and technology to completely automate and improve their IT services.
Kaseya's K2 Patch Management Software can eliminate time-consuming tasks such as updating and securing networks in multiple locations and domains. With K2, IT professionals will be able to automatically keep servers, workstations, and remote computers updated with the latest security patches and software updates. Our patch management feature is able to make automatic and recurring patch scans, approve or deny patches, automate easy and fast patch deployment, interactively manage patches, flexibly configure patch management, and give comprehensive, scheduled reports.
With Kaseya's Audit and Inventory feature, you are able to track every system you are managing. With this feature, we are able to work with inventory quickly with every workstation and mobile computer on each network. Tracking every system can be done remotely at any location. The Audit and Inventory feature lets you have complete hardware and software inventory across the network.
Kaseya's System Monitoring Software provides user-defined monitoring for all the managed systems on the user's network. With the help of automated alerts, the user receives instant notification of changes and/or problems. The easy and fast set-up gets the software up and running in minutes with no software to install. It monitors servers, workstations, remote computers, Windows Event Logs, and applications. The software's automated LAN discovery and comprehensive reports keep the organization running smoothly and help ensure network security and productivity.
Our PC Remote Access with Live Connect is a fast and secure solution for any network's machines. IT professionals can access servers and workstations with ease without affecting the productivity of other users. Kaseya works on a web-based management platform which allows a single machine to have full control over all endpoints. Live Connect has the tools to do anything and everything with an agent directly.
Kaseya provides Remote Backup Software and disaster recovery for servers, desktops, and workstations. Our remote backup software offers protection, security, and peace of mind for businesses that want to ensure the recoverability of their electronic data. Our backup provides real-time programmed disk remote backup, file-level remote backup, disk imaging, monitoring, and bare metal restore.
Our Endpoint Security Software advises your system's spyware and adware to review any unwanted applications. For example, if there is something detected and pops up as a warning, anti-virus software will block and remove access to that specific program.
The Kaseya IT Management Monitoring Platform provides proactive, user-defined monitoring with instant notification of problems or changes. Receive a system alert when critical servers go down, users alter their configuration, or a possible security threat occurs. We provide IT professionals with the tools they need to proactively manage their systems and keep the organization running efficiently.
With Kaseya's Remote Control Software, IT professionals can quickly access servers, workstations, and mobile computers. Kaseya G1 is able to work behind firewalls and NAT as well. The remote control software can increase productivity and responsiveness by allowing access to computers from anywhere with a standard web browser.
Kaseya's Desktop Migration feature gives users a 3-step process in order to swap users on an existing computer. Kaseya desktop migration backs up all files, restores previous account information, and migrates single users or multiple users for one machine or many machines on a scheduled basis. Kaseya users never need to wonder what state each machine is in during the migration process.
Other roles at Kaseya
Job details
Salary
CA$180,000 - CA$250,000
Location
Remote
Funding
Total raised
$500M
Last stage
Growth
Investors
Founders
Mark Sutherland
Co-Founder
Paul Wong
Co-Founder
Fred Voccola
Co-Founder & Former CEO (now Vice Chairman)
What happens next.
No applications, no recruiter spam. Just the intro.
Confirm the fit
A few questions to make sure this role is the right shape for you. Two minutes.
I pitch you to the company
I write the intro, send it to the founder, and handle the back-and-forth.
A meeting lands on your calendar
If they’re a yes, I book the chat. You show up — that’s the whole job-hunt.