Customer Service Specialist (Sample Management) #4804

Responsibilities: Provide advanced support for activities across business areas or groups Review all documentation related to the work area and collaborates with stakeholders to identify areas for process improvement Contribute towards best practice methods and procedures on new assignments Work on assignments requiring considerable judgment and initiative Understand implications of work and makes recommendations for solutions Gather and analyzes information to identify and solve problems that arise with minimal guidance Use knowledge of team interdependencies to impact achievement of objectives Develop specialized skills through job-related training and considerable on-the-job experience Apply in-depth skills and understanding in multiple processes and procedures to carry out assignments or developed skills in a single area Impact own team and other teams whose work activities are closely related Suggest improvements to existing processes and solutions to improve the efficiency of

the team Network with peers and internal partners and may interact across functional area Informal team leader, providing work direction to others These

responsibilities summarize

the role’s primary

responsibilities and are not an exhaustive list. They may change at the company’s discretion. Required

Qualifications: High School Diploma or equivalent with 4+ years of applicable experience or BS/BA + 2 years of applicable experience. Preferred

Qualifications: Previous experience using Salesforce Proficiency in MacOS Experience using Google Workspace Physical Demands & Working Environment: Hours and days may vary depending on operational needs. Standing or sitting for long periods of time may be necessary. Some lifting (up to 25 pounds) may be necessary Ability to travel as required \n The expected, full-time, hourly scale for this position is $28/hr-$34/hr. Actual pay will consider skills, experience, and location. This role may be eligible for other forms of

compensation, including an annual

bonus and/or incentives, subject to the terms of the applicable plans and Company discretion. This range reflects a good-faith estimate of the range that the Company reasonably expects to pay for the position upon hire; the actual

compensation offered may vary depending on factors such as the candidate’s

qualifications. Employees in this role are also eligible for GRAIL’s comprehensive and competitive

benefits package, offered in accordance with our applicable plans and policies. This package currently includes flexible time-off or vacation; a 401(k) retirement plan with employer match; medical, dental, and vision coverage; and carefully selected mindfulness programs. GRAIL is an equal employment opportunity employer, and we are committed to building a workplace where every individual can thrive, contribute, and grow. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, disability, status as a protected veteran, , or any other class or characteristic protected by applicable federal, state, and local laws. Additionally, GRAIL will consider for employment qualified applicants with arrest and conviction records in a manner consistent with applicable law and provide reasonable accommodations to qualified individuals with disabilities. Please contact us at [email protected] if you require an accommodation to apply for an open position. GRAIL maintains a drug-free workplace. We welcome job-seekers from all backgrounds to join us!

A meeting lands on your calendar

If they’re a yes, I book the chat. You show up — that’s the whole job-hunt.