> DomainTools · Philippines (Remote) · Full-time · Posted 2026-05-06
Workplace: remote
DomainTools is the global leader for internet intelligence and the first place security practitioners go when they need to know. The world's most advanced security teams use our solutions to identify external risks, investigate threats, and proactively protect their organizations in a constantly evolving threat landscape. DomainTools constantly monitors the Internet and brings together the most comprehensive and trusted domain, website and DNS data to provide immediate context and machine-learning driven risk analytics delivered in near real-time.
As an Incident Response Associate, you will be a frontline defender of our digital infrastructure. You’ll ensure optimal system performance and provide swift, effective technical support, contributing to a secure and efficient environment.
Customer & End User Support:
NOC Service & Help Desk Management Support:
Follow NOC processes for efficient service delivery and incident management.
Provide effective and responsive support to end users.
Leverage help desk software and tools for ticket management and tracking.
Ensure all SLAs are being met or exceeded and standards and processes are followed.
Escalate critical issues to management as needed.
Access & System Configuration:
Troubleshooting & Resolution:
Required Skills:
Powered by Workable
Location
Remote
Experience
2+ years
Last stage
Growth
Investors
No applications, no recruiter spam. Just the intro.
A few questions to make sure this role is the right shape for you. Two minutes.
I write the intro, send it to the founder, and handle the back-and-forth.
If they’re a yes, I book the chat. You show up — that’s the whole job-hunt.