Provide effective and responsive support to end users. 

Access & System Configuration: 

• Manage user access controls.
• Follow all access management processes, including user provisioning, de-provisioning, and access reviews. 
• Escalate to your manager any access-related security incidents and vulnerabilities. 
• Perform data entry tasks accurately and efficiently. 
• Assist with system configuration and user access management to maintain security and operational integrity. 

Troubleshooting & Resolution: 

• Conduct network troubleshooting and resolve connectivity issues. 
• Troubleshoot and support PC and Mac environments, including hardware and software issues. 
• Collaborate with IT staff on complex problems. 
• Identify and escalate security and IT issues to your manager as needed.

Requirements

• Associate’s of Bachelor’s degree in Computer Science, IT, or related field (equivalent experience considered).
• 2+ years of experience in an IT support or helpdesk role. 
• Familiarity with ticketing systems (e.g. Jira Service Management), IT service management tools.
• Knowledge of cybersecurity best practices and compliance requirements. 
• Knowledge of Windows, Mac, and Linux operating systems. 
• Intermediate knowledge in unix system administration
• Basic understanding of network concepts (TCP/IP, DNS, DHCP, routing, network architecture). 
• Experience with OKTA/SSO and user management. 
• Exceptional problem solving and decision-making abilities.
• Strong project management skills and a focus on delivering results on time. 
• Excellent communication and interpersonal skills for effective collaboration with cross-functional teams. 
• Ability to learn new technologies and adapt to changing environments. 
• Familiarity with security best practices and incident response. 
• Familiarity with AI and machine learning concepts can be beneficial. 
• SQL knowledge is a plus. 

Required Skills:

• Strong knowledge of Linux and Mac operating systems. 
• Basic understanding of network concepts and troubleshooting. 
• Familiarity with ticketing systems and IT service management tools. 
• Atlassian Suite
• Excellent problem-solving and analytical skills. 
• Ability to work independently and as part of a team. 
• Detail-oriented with strong organizational skills. 
• Exceptional communication and customer service skills. 
• Knowledge of system configuration and access management.
• Ability to handle multiple tasks and prioritize effectively. 
• Strong customer service orientation and ability to provide technical support to non-technical users.

Apply

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