About the role
We are seeking a highly motivated and experienced KYC Supervisor to join our rapidly expanding team. Swan primarily onboards small and medium-sized companies and self-employed freelancers opening business accounts. While we use the term “KYC,” it also refers to Know-Your-Business (KYB) processes. In this role, you will bridge the gap between strategy and execution. You’ll dedicate a significant portion of your time to hands-on individual contributions —reviewing complex alerts and handling edge cases—while simultaneously driving team growth t hrough direct coaching and technical training . ✨ Your mission Individual Contributions: Conduct thorough KYC/KYB reviews with a keen eye for detail, ensuring strict adherence to current laws and internal regulations. Resolve complex cases and edge situations, providing customized solutions that meet high compliance standards. Maintain subject matter expertise by staying abreast of the latest advancements in compliance regulations and dedicating time to continuous professional development. Coaching and Training: Onboard and train new members on KYC/SOP procedures, regulatory requirements, internal tools, and best practices for high-quality reviews. Foster professional growth through regular 1:1s, providing actionable operational feedback to remove daily roadblocks. Drive continuous improvement by identifying training gaps, creating individual development plans, and delivering targeted small-group training sessions. Oversee daily team health by managing schedules, approving leave requests, and ensuring shift coverage to meet SLAs. Operational and Strategic Development: Manage daily workflows, ensuring tasks align with team goals, SLAs are maintained, and quality remains consistently high. Collaborate across departments, including Product, Engineering, and Risk, on ad-hoc projects to streamline and optimize KYC processes. Implement and enhance procedures, maintaining momentum across stakeholder groups to ensure scalable and consistent operations. Execute quality controls and lead continuous improvement projects to ensure the team consistently meets or exceeds performance targets.