About the role
About us
At Pomelo Care, we are redefining the healthcare journey for women and children. As the leading virtual medical practice in our field, we provide a continuous circle of support—from the first steps of family building and the complexities of pregnancy to the nuances of postpartum, pediatric, and midlife care. We aren't just a clinic; we are a multidisciplinary engine of clinicians, engineers, and problem-solvers dedicated to closing the gaps in traditional care. By leveraging a high-touch, technology-driven platform, we identify risks early and deliver deeply personalized, 24/7 virtual care. We are here to prove that better data and patient-centered care lead to better outcomes, raising the standard of care for families nationwide.
About The Role:
Your north star: Enroll clients referred to Pomelo’s doula network by health plans, providers, and doulas.
This role reports to our Referral Specialist Manager and can be based anywhere in the continental US.
What You'll Do:
- Conduct outbound calls and digital outreach (SMS, email) to referred clients to drive new client enrollments, meeting quality and productivity requirements.
- Document all incoming referrals and interactions in systems of record with timely and accurate updates.
- Match clients with existing doulas in the Pomelo Care doula network.
- Coordinate with health plan case managers and external healthcare providers to share updates on referrals and achieve enrollment goals.
- Track, monitor, and enroll referrals, ensuring timely processing and communication with all parties.
- Manage inbound calls from potential clients and external partners, answering their questions, addressing their concerns, and providing guidance on how Pomelo can support their needs.
- Achieve member enrollment and doula matching goals as driven by company KPIs.
- Maintain a high quality level for documentation and in interactions with clients and doulas.
- Confirm client’s health plan eligibility details via automatic clearinghouse and online health insurance portals.
- Participate in training and development opportunities to stay current on healthcare trends and regulations.
Who You Are:
- Excellent customer service and communication skills.
- Experience working with various healthcare referral systems.
- Are internet-connected, able to work remotely.
- Passionate about changing the current landscape of healthcare.
- Strong organizational, documentation, and time-management skills.
- Ability to work independently and as part of a team.
Bonus points if you have any of the following
- Experience working in a fast-paced and dynamic startup environment.
- Experience in administrative and revenue driving roles.
- Ability to scope and tackle ambiguous problems.
- Familiar with working with people assigned to Medicaid health plans.
- Fluent in Spanish
Why you should join our team
By joining Pomelo, you will get in on the ground floor of a fast-moving, well-funded, and mission-driven startup that always puts the patient first. You will learn, grow and be challenged, and have fun with your team while doing it.
We strive to create an environment where employees from all backgrounds are respected. We also offer:
- Competitive healthcare benefits
- Generous vacation
- Membership in the First Round Network (a curated and confidential community with events, guides, thousands of Q&A questions, and opportunities for 1-1 mentorship)
At Pomelo, we are committed to hiring the best team to improve outcomes for all mothers and babies, regardless of their background. We need diverse perspectives to reflect the diversity of problems we face and the population we serve. We look to hire people from a variety of backgrounds, including but not limited to race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status.
Compensation
Our salary ranges are based on paying competitively for our company’s size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities at Pomelo Care. In accordance with New York City, Colorado, California, and other applicable laws, Pomelo Care is required to provide a reasonable estimate of the compensation range for this role. Individual pay decisions are ultimately based on a number of factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity. Given that this role is open to candidates of different skill levels, determining a salary range is challenging. A reasonable estimate of the current salary range is $45,000 to $55,000, plus the opportunity to earn a performance bonus. We expect most candidates to fall in the middle of the range. We also believe that your personal needs and preferences should be taken into consideration, so we allow some choice between equity and cash.
Potential Fraud Warning
Please be cautious of potential recruitment fraud. With the increase of remote work and digital hiring, phishing and job scams are on the rise with malicious actors impersonating real employees and sending fake job offers in an effort to collect personal or financial information.
Pomelo Care will never ask you to pay a fee or download software as part of the interview process with our company. Pomelo Care will also never ask for your personal banking or other financial information until after you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All official communication with Pomelo Care People Operations team will come from domain email addresses ending in @pomelocare.com.
If you receive a message that seems suspicious, we encourage you to pause communication and contact us directly at [email protected] to confirm its legitimacy. For your safety, we also recommend applying only through our official Careers page. If you believe you have been the victim of a scam or identity theft, please contact your local law enforcement agency or another trusted authority for guidance.
