About the role
Job Family: Software Application & Development (India) Travel Required: None Clearance Required: None What You Will Do: We are seeking a CRM Tester to support quality assurance for our internal Microsoft Dynamics CRM solution. This role will be individually accountable for assigned test case creation, test execution, defect documentation, retesting, regression validation, and timely status updates across Dynamics 365 Sales and Customer Insights Journeys. The ideal candidate will partner with the Test Lead, product owners, developers, business analysts, and stakeholders to help ensure releases are reliable, well-tested, and aligned to business outcomes. Execute assigned quality assurance activities for CRM releases under the direction of the Test Lead. Review business
requirements and acceptance criteria to create and maintain assigned test cases, test data needs, and execution steps. Perform assigned functional, regression, integration, data validation, user acceptance support, and deployment readiness testing across the delivery lifecycle. Maintain individual accountability for assigned test execution, status updates, defect documentation, retesting, and evidence capture. Contribute to reusable regression coverage for critical CRM workflows and high-risk release scenarios. Partner with the Test Lead, product owners, business analysts, developers, architects, and stakeholders to clarify
requirements, raise quality risks, and support quality-focused delivery. Document defects clearly, support triage discussions, validate fixes, and track assigned defects through closure. Provide accurate test status, defect updates, execution progress, and risk input to support release readiness reporting. Participate in sprint ceremonies, release planning, retrospectives, and quality reviews to improve delivery practices. Stay current with CRM testing practices, release validation approaches, and quality engineering best practices. What You Will Need: Bachelor’s degree (or US equivalent) in Computer Science, Engineering, Business, or a related field Four + years of experience in testing with minimum TWO (2) years of hands-on experience testing Dynamics 365 Customer Engagement (Sales and Customer Insights Journeys) solutions. Experience with functional, regression, integration, system, smoke, data validation, exploratory, and user acceptance testing methods. Experience creating, executing, and maintaining test cases, test scripts, test data, defects, and supporting test evidence. Ability to understand assigned test coverage, acceptance criteria, traceability needs, regression scenarios, and release validation expectations. Ability to reproduce issues, isolate defects, validate fixes, and assess regression impact in partnership with development teams. Strong communication, collaboration, and documentation skills. Ability to manage assigned testing priorities, communicate progress and risks, and follow established testing processes in a hybrid delivery environment. What Would Be