About the role
As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. We work on large scale distributed systems, processing almost 3 trillion events per day and this traffic is growing daily. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're proud to work for a mission-driven company leveraging AI to transform the way we work. CrowdStrikers drive their careers through flexibility and autonomy while also being expected to contribute to a culture of responsible AI adoption, experimentation, and innovation. We use an AI-first mindset as a force multiplier to proactively and continuously accelerate execution, build expertise, uncover insights, and solve complex problems. We’re always looking to add talented CrowdStrikers to
the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.
About
the Role: CrowdStrike is seeking a Corporate Account Manager to ensure that our regional customers are successful and thriving with our next generation endpoint technology. This is a full sales cycle role in which you will proactively advocate for the customers in the mid market business segment, while focusing on high levels of adoption to ensure customer satisfaction. You will balance discovering upsell and cross-sell opportunities while partnering with our renewals team to ensure timely renewals. This role will be based in Singapore. What You’ll Do: Serve as the primary point of contact for clients while collaborating with various internal stakeholders (Customer Success, Managed Services, etc.) to ensure the existing customer base is receiving the value they expect from their previous purchase Manage the contract renewal cycle from scheduling initial meetings through negotiation, contract changes, and signature while ensuring customers renew at an escalated ARR rate. Achieve a quota of new sales growth within the customer base. Be a customer advocate, driving relationships with key customers and creating new champions. Identify whitespace in accounts and create value-based presentations to promote upgrades and cross-sells. Consult with our existing customers to recommend additional solutions from the CrowdStrike portfolio to increase ingestion. Devise and execute account strategies and plans to maximize account growth. Provide high touch customer service, including escalation and coordination of support issues as needed. Deliver feedback to the Product Management team on new feature requests and product enhancements from your customer base. What You’ll Need: Experience of full sales cycle experience in account management across mid-market existing accounts, selling to a technical audience such as engineers, IT, security, and other related fields. Strong ability to run a discovery, manage full sales cycle, handle objections, implement a multi-faceted sales strategy such as working with partners, and close deals. Experience and/or understanding of sales frameworks such as MEDDPICC and Sandler Track record of meeting or exceeding expectations in an individually focused, quota and/or metric carrying role. Ability to successfully balance a wide variety of daily tasks and adjust priorities on the fly in a fast-paced environment over multiple engagements. Strong technical aptitude and ability to learn new concepts quickly. Exceptional written and verbal communication skills demonstrated through email, conference calls, client visits and presentations, and internal meetings High level of comfort handling client objections and negotiations. Ability to speak/write in Business Traditional Mandarin/Cantonese is needed to perform this role covering Hong Kong based customers Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes Cyber Security and/or SaaS Sales experience preferred.
